Crystal Brandy
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Goal-oriented Coach commended for providing personalized attention and professional fitness instruction to athletes. Seasoned in preparing athletes for competitions and counseling on health and eating habits. Recognized for boosting morale and self-confidence to inculcate spirit of teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recess Coach
Urban Initiatives
Chicago, IL
10.2023 - Current
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Assessed physical condition of athletes to determine readiness for competition.
- Observed practices and games in order to evaluate player performance levels and provide feedback.
- Managed the daily operations of monitors and ensured proper functioning.
- Developed and facilitated team building activities to foster collaboration between members.
- Monitored progress of team members, identified areas for improvement and developed action plans to address any issues.
- Organized weekly meetings with the team to discuss objectives, challenges and successes.
- Researched new methods for managing teams and presented findings at monthly staff meetings.
- Encouraged open dialogue among all members of the team, promoting an environment of trust and respect.
- Provided guidance on how to effectively delegate tasks among the group.
- Participated in conflict resolution when necessary by mediating disputes between members.
- Promoted positive morale by recognizing accomplishments during weekly meetings.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Established professional relationships with team members and coaches.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Coach/Mentor/Volunteer
Girls On The Run Chicago
Chicago, IL
03.2020 - Current
- My role is to teach, inspire and motivate young girls through 3rd to 5th grade groups throughout Chicagoland to be healthy and confident using a fun, experience-based curriculum which creatively integrates running.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Mentored team members in order to build confidence and foster a supportive environment.
- Observed practices and games in order to evaluate player performance levels and provide feedback.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Established professional relationships with team members and coaches.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Assessed physical condition of athletes to determine readiness for competition.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Developed practice plans tailored to individual needs as well as team development requirements.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Conducted pre-season meetings with players in order to discuss expectations for the season.
- Established appropriate disciplinary actions when necessary according to established policies.
Clinical Receptionist
Windy City Health Partners LLC
Chicago, IL
01.2023 - 10.2023
- Greeted patients and visitors, provided them with necessary paperwork, and answered any questions.
- Assisted in scheduling appointments for patients, ensuring accuracy of information entered into the system.
- Verified patient insurance coverage and collected co-payments or other payments due at time of service.
- Responded to phone inquiries from patients regarding office hours, services offered, and appointment availability.
- Provided excellent customer service by promptly addressing patient complaints or concerns.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Inputted demographic data into electronic medical records database accurately and efficiently.
- Performed various administrative tasks such as filing documents, faxing forms, and scanning documents into the system.
- Utilized knowledge of medical coding systems to process billing information correctly.
- Managed incoming, outgoing mail including sorting letters, packages for distribution within the clinic.
- Served as a liaison between clinicians, patients, families, staff members, and outside agencies.
- Conducted follow up calls to confirm upcoming appointments with patients.
- Ensured that reception area was clean and organized at all times.
- Executed check-in procedures for each patient visit including verifying identification cards.
- Coordinated with clinical staff to ensure smooth flow of operations during busy periods.
- Handled scheduling changes quickly while maintaining accurate records in the system.
- Assisted in training new receptionists on proper protocols for handling calls and visitors.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
Secretary/Receptionist (Administration)
Fresenius Kidney Care
Chicago, IL
06.2022 - 11.2022
- Maintaining patient's file for accuracy and quarterly updates
- Ordering medications and office supplies weekly
- Checking in patients for their dialysis treatments
- Filing paperwork, submitting forms for new & current patients
- Answering phone calls and checking emails
- Creating charts for new patients
- Processing travel requests for patients
- Prepping lab work daily for the next day of dialysis treatments
- Packing and shipping labs via Fedex
- Checking in mail via USPS and UPS.
- Provided administrative support to the office manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Post Closing Specialist
Chicago Title Land Trust Company
Chicago, IL
02.2022 - 05.2022
- Had multiple daily tasks which include purchasing city/county stamps for closing documents
- Review and revise title documents and make corrections if needed
- Scan documents into the system/ file
- Submitting files for e-recording with the city and outer counties
- Approved e-recording docs were saved, printed and attached to the original documents to be mailed out
- My daily workload is about 20-30 files/closing documents.
- Maintained accurate records of all post-closing activities.
- Analyzed title commitments and policies for discrepancies.
- Verified legal descriptions against recorded documents.
- Sorted, filed, scanned, indexed and tracked documents in an organized manner.
- Processed incoming and outgoing mail related to the post-closing process.
- Performed quality control checks on closed loan files before submitting them for archiving.
- Collaborated with internal staff members to ensure a smooth transition between pre-closing and post-closing processes.
- Addressed any issues arising from post-closing activities in a timely manner.
- Monitored progress of assigned tasks throughout the day.
Patient Access Representative
Amita Health- Resurrection Medical Center
Chicago, IL
08.2021 - 11.2021
- Registratring incoming patients, collecting personal information, collecting copays for hospital services and any outstanding balances
- Knowledge in Epic, Hub and Freesia programs and collecting required signed documents from patients to enter in the system on their account
- Medical Insurance verification.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Followed up on unpaid claims in a timely manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Counselled patients on potential financial liabilities and payment requirements.
Education
High School Diploma -
William H. Wells Community Academy
Chicago, IL06.2002
Some College (No Degree) - Criminal Justice
University of Phoenix
Chicago, ILSome College (No Degree) - Criminal Justice
Northwestern Business College
Chicago, ILSkills
- English (verbal-written) & Spanish (verbal)
- Able to work autonomously in a fast-paced organization
- Ability to grasp new ideas and incorporate them into my daily life
- The ability to adapt well to new and diverse environments
- Microsoft Word Excel PowerPoint & 40 wpm - 50 wpm
- Experience with Epic, HuB, and Freesia systems, R2P & SAP
- Medical Terminology
- Medical Charting
- HIPAA Compliance
- Mail Management
- Records Management
- Appointment Scheduling
- Appointment Setting
- Front Desk Operations
- Workflow Optimization
- Paperwork Coordination
- Telephone Etiquette
- Staff Development
- Program Leadership
- Safety Oversight
- Strength Coaching
- Agenda Planning
- Team Training
- Team Development
- Game Strategy Development
- Student Monitoring
- Communication Abilities
- Sports Fundamentals
- Safety Protocols
- Game Rules
- Athlete Development
- Refereeing and Coaching
- Energetic Personality
- Articulate Communication Skills
- Effective Communication
- Group Leadership
- Interpersonal Relationships
- Safety Awareness
- Team Motivation
- Building Relationships
- Game Plays
Certification
- First Aid & CPR Certification
Timeline
Recess Coach
Urban Initiatives
10.2023 - Current
Clinical Receptionist
Windy City Health Partners LLC
01.2023 - 10.2023
Secretary/Receptionist (Administration)
Fresenius Kidney Care
06.2022 - 11.2022
Post Closing Specialist
Chicago Title Land Trust Company
02.2022 - 05.2022
Patient Access Representative
Amita Health- Resurrection Medical Center
08.2021 - 11.2021
Coach/Mentor/Volunteer
Girls On The Run Chicago
03.2020 - Current
High School Diploma -
William H. Wells Community Academy
Some College (No Degree) - Criminal Justice
University of Phoenix
Some College (No Degree) - Criminal Justice
Northwestern Business College
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