Crystal Briggs
Hammond,LA
Summary
Dynamic Customer Support Specialist with extensive experience at Acima Credit, excelling in problem-solving and conflict resolution. Proven track record of enhancing customer satisfaction through effective complaint handling and CRM software utilization. Adept at managing multiple tasks in fast-paced environments while maintaining confidentiality and compliance.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Acima Credit-Remote
11.2024 - 06.2025
- Provided customer support remotely via phone, email, chat, and virtual ticketing systems
- Assisted customers with account inquiries, service issues, and general questions while maintaining professionalism
- Resolved customer concerns efficiently by identifying issues and offering appropriate solutions
- Documented all customer interactions accurately in CRM or customer management systems
- Followed company policies, procedures, and compliance guidelines
- Escalated complex issues to appropriate departments when necessary
- Maintained high customer satisfaction while meeting productivity and quality metrics
- Managed multiple tasks simultaneously in a fast-paced remote environment
- Protected confidential customer information and adhered to data privacy standards
- Collaborated with team members and supervisors through virtual communication tools
- Provided timely support to customers, addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Assisted in developing FAQs and resource materials to empower customers with self-service options.
Claims Processor
Progessive Insurance-Remote
08.2022 - 01.2024
- Processed and reviewed insurance claims remotely for accuracy, completeness, and compliance with company policies
- Verified documentation, policy details, and eligibility information
- Communicated with customers, providers, and internal departments via phone, email, and secure systems
- Entered and updated claim information in claims management software with high accuracy
- Met productivity and quality standards while working independently in a remote environment
- Maintained confidentiality of sensitive customer and medical information
Customer Service Representative
Maxim Healthcare
02.2020 - 05.2022
- Assisted customers with inquiries, concerns, and account updates via phone, email, or chat
- Resolved issues professionally while maintaining high customer satisfaction
- Documented interactions accurately in customer databases
- Followed company policies and procedures to ensure quality service
- Worked in a fast-paced environment while handling multiple tasks
Education
LPN in Progress - Northshore Technical College
Northshore Technical College
Hammond, LASkills
Problem-solving
Timeline
Customer Support Specialist
Acima Credit-Remote
11.2024 - 06.2025
Claims Processor
Progessive Insurance-Remote
08.2022 - 01.2024
Customer Service Representative
Maxim Healthcare
02.2020 - 05.2022
LPN in Progress - Northshore Technical College
Northshore Technical College