CRYSTAL BROWN
Ontario,CA
Summary
Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Areas USA LAX
Los Angeles, CA
American Intercon nental University
Los Angeles, CA
- In/Outbound calls to students
- Interview poten al students
- Register and give tours to new students
- Excelled in sales training course
Assistant General Manager
AGM
, CA
02.2022 - Current
- Reopening Lounge
- Create menu
- Authorized signer
- Training of all employees
- Delega ng task
- Manager servsafe and training
- Problem solving
- Ensuring company policies and rules are being trained and followed
- Set up delivery accounts for product
- Produc on and labor control
General Manager
Paradies Lagardere
Los Angeles, CA
11.2019 - 04.2021
- Coopera ng with the General Manager, and assis ng with anything from project planning to staff management
- Nurturing posi ve working rela onships with staff
- Delega ng daily tasks
- Addressing any issues in a mely fashion
- Supervising staff and controlling merchandise
- Ensuring company policies and procedures are followed
- Se ng a good example for staff
- Great interpersonal and communica on skills
- Strong problem-solving abili es
- Good observa on skills
- Deliver construc ve cri cism
- Computer literate and basic Math skills
- Iden fy weaknesses and provide coaching where necessary.
Restaurant Manager
Denny's
Hacienda Heights, CA
03.2019 - 10.2019
- Manage day to day opera ons of the restaurants
- I control budget cost, scheduling, inventory, and Labor
- Complete and audit end of the day and week reports
- The hiring and termina on process
- Hospitality coaching
- Daily walkthroughs
- I have have completed the MIT (Manager in Training)
Restaurant Manager
Sammy's Pizza, Panda Express, B-Grill
12.2015 - 01.2018
- Coffee Bean and Tea Leaf, Oversees mul ple Concepts such as Dunkin Donuts, Coffee Bean and Tea Leaf, Sammy's Pizza, Homeboys Cafe, Panda
- Express, Urth Bar and B-Grill
- Restaurant grand openings in Terminals
- Manages the restaurant employees, observe, teach, and correct staff's service; recommends hiring, schedule, trains, follows up on training, promotes open communica on, and conducts disciplinary ac on as appropriate
- Plans and directs the day-to-day opera ons of assigned food and beverage units
- Schedules associates on a weekly basis for their shi s
- Make sure that every new hire goes through orienta on, MAPS, GUEST, Food Handling, and brand training during their first two weeks of employment
- Ensure smooth opera ons, compliance with procedures and safety regula ons and that an op mal level of quality service is achieved
- Supervise the maintenance/sanita on of the restaurant and equipment during the shi to protect the assets, comply with regula ons and ensure quality service
- Conducts end of shi audits with the Supervisor in charge of the shi , before the end of every shi , to ensure job comple on
- Ensures all shi s are properly covered, according to the business demands
- Keeps a endance records on a daily basis, and conducts coaching and disciplinary ac on as applicable
- Responds to guests' needs, issues, comments and problems to ensure a quality experience, and develops strategies to improve guest service, drive store sales, and increase profitability
- Cashes out staff members at the end of their shi as needed
- Ensures all products and displays are merchandised effec vely to maximize sales and profitability
- Monitors store procedures and resolves problems through collabora on with per nent contacts and resources, and implements changes with the
- General Manager's approval
- Resolves opera onal problems related to customer service, accoun ng procedures and computer, POS systems
- Responsible for all store ordering, and inventory
- Perform special projects and other responsibili es as assigned
- Host Interna onal
HMSHost LAX
Los Angeles, CA
07.2012 - 06.2015
- Oversee Restaurants and Concepts such as Umami Burgers, 800 Pizza, Border grill, Starbucks and Starbucks Evening, Gladstones,
- Chaya, Inksack, 80z Burgers, and terminal food courts
- Supervises the day-to-day ac vi es of non-management associates
- Assigns work responsibili es, prepares schedules, and ensures that all shi s are covered
- Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shi
- Supervisors on order procedures
- Conducts and coordinates on-the-job training for associates, and ensures all associates
Residen al Manager
Skid Row Housing Trust
Los Angeles, CA
04.2009 - 10.2011
- Collect Rent
- Make small repairs to units
- Interview prospec ve tenants
- Lease units
- Prepare resident files
- Keep property clean and presentable
- Evic ons
- Inspec ons of units
- Cooperate with Housing Authority
- Admissions Representa ve
Education
Cosmetology
El Camino Community College District
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University of California Riverside
Skills
- MENTOR, Key Holder, Management Experience (10 years), Customer Service, Microso office (10 years), Restaurant
- Management (10 years), Property Management (5 years), Leadership
- Other Skills and Accomplishments:
- Employee Orienta on
- Guest Services
- Merchandising
- POS
- Payroll
- Project Planning
- Computer Literacy
- Math
- Cash Handling
- Assistant Manager Experience
- Interviewing
- Training
- Airport Regula ons
- Scheduling
- Orders and inventory
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant General Manager
AGM
02.2022 - Current
General Manager
Paradies Lagardere
11.2019 - 04.2021
Restaurant Manager
Denny's
03.2019 - 10.2019
Restaurant Manager
Sammy's Pizza, Panda Express, B-Grill
12.2015 - 01.2018
HMSHost LAX
07.2012 - 06.2015
Residen al Manager
Skid Row Housing Trust
04.2009 - 10.2011
Assistant Manager
Areas USA LAX
American Intercon nental University
Cosmetology
El Camino Community College District
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University of California Riverside
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