Summary
Overview
Work History
Education
Skills
I’m a Christian who will treat people with love and respect.
Timeline
Generic

Crystal Brown

Castlewood,VA

Summary

Accomplished Customer Service Representative with a proven track record at Trupoint Bank, enhancing customer loyalty through exceptional complaint resolution and active listening. Skilled in payment processing and problem-solving, consistently maintaining high satisfaction levels. Achieved a significant increase in repeat business by employing critical thinking and empathy in high-stress situations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Trupoint Bank
04.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Carter Bank & Trust
04.2007 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Cashier

Valero
08.2006 - 03.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Ervinton High School
Nora Va
06.1990

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Dispute Resolution
  • Account updating
  • Research

I’m a Christian who will treat people with love and respect.

I treat others with respect. I work hard and do my best with anything ask of me. I am willing and eager to learn any new things that come way. 


Timeline

Customer Service Representative

Trupoint Bank
04.2018 - Current

Customer Service Representative

Carter Bank & Trust
04.2007 - 04.2018

Cashier

Valero
08.2006 - 03.2007

High School Diploma -

Ervinton High School
Crystal Brown