Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Crystal Brown

Jacksonville,FL

Summary

Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Analyst- Change Management (Integration Support)

Disney
01.2023 - Current
  • Assist Senior IT Finance Manager & VP in creating tracking and reporting system changes related to the integration of Coupa Source to Pay integration to SAP S/4 HANA
  • Utilize ServiceNow to review system change request submitted by various internal teams
  • Analyze system change request submitted into ServiceNow to determine impact to business operations
  • Ensure the correct priority level is reported
  • Project Portfolio, Track progress of multiple projects from initiation, planning, executing, monitoring and controlling to closing to ensure all requirements are completed with quality
  • Review all ServiceNow demand / change management requests to ensure the submission provides a clear detailed explanation of the problem statement
  • Determine severity level of critical, high, medium, or low based on review of global severity definitions
  • Ensure configuration item is identified along with the correct assignment group
  • Provide weekly status updates to steering committee regarding platforms impacted, while providing suggestions on priority issues
  • Create business case for each demand to ensure problem statement has been analyzed, assessed, and clearly documented with requirements and solution for BPM review and approval
  • Escalate all demand requests that have legal implications such as Statutory, Audit, Legal, Tax and or Global outage
  • Created a scoring system to determine prioritization of the demand request
  • Liaison within ERP Change Management supporting the development of Governance throughout the US, Asia and EMEA to ensure Standard Operating Procedures are followed by all workstreams
  • Document internal workflow of system change request process
  • Create a process maps utilizing Visio for each change request type
  • Example: Coupa change request and or Coupa/SAP change request
  • Utilize Agile methodology by incorporating Personas within mapping to provide clear user guide when reviewing mapping
  • Utilize PowerPoint to create presentations for team meetings
  • Ensure each demand/ change request identifies configuration item and assignment group for accurate workstream assignment
  • Audit data for user entry errors, to ensure inputs are corrected for accurate reports
  • Work closely with Sr
  • IT Finance Manager, System Administrators and Enterprise Tech HCL (SAP Team) to ensure ROM (Rough order of magnitude- Project Cost) is approved by BPM, before change management- demand request can be expedited as approved for development
  • Track ROM hours, convert into workdays and provide reporting to management, in support of managing project cost for each change throughout the integration of Coupa Source to Pay and SAP S/4 HANA as the source of truth for all financial reporting
  • Export ServiceNow dashboard data into excel, utilize pivot tables and graphs to provide various KPI reports detailing Platforms impacted, Common configuration items reported, highest workload by assignment group, aging of demand request
  • Provide monthly reporting to the working group and steering committee
  • Document SOP and provide training to internal associates for project handoff
  • Store internal team documentation in SharePoint
  • Utilize Microsoft Teams site for collaboration with external teams

ITAM Business Analyst

Morgan Stanley
09.2021 - 05.2024
  • Manage end to end IT asset management lifecycle of data bearing and non-data bearing assets, such as Laptops, Printers, Desktops, Routers, Cables
  • Ensure all assets are properly classified with the correct manufacturer, asset type, product number, serial number, location, bldg., IP address, asset state etc
  • Support CMDB development by performing data quality audits to ensure quality data
  • Hold daily scrum meetings to report any impediments
  • Process ServiceNow Incident/ Task through ITAM lifecycle from deployment to decommissioning of asset to ensure assets are properly disposed and recorded during end of lifecycle
  • Reconcile all workflow issues for any ITAM transactions that exceed time and movement for deployment and or decommissioning
  • Utilize JIRA to create, assign, and track issues for resolution
  • Assign tasks to various projects in JIRA
  • Audit ITAM team ServiceNow task processing to assist in data governance, to ensure all processes are followed
  • Provide quality scoring for each team member
  • Create weekly reporting of progress for ITAM VP
  • Lead as point of contact for all escalations
  • Provide resolutions and remote support to end user technology community within workplace services and project management branch infrastructure throughout US, Canada, Asia and EMEA
  • Collaborate with product owners, developers, stakeholders, business users and testers in support of business solutions by ensuring all functional and non-functional requirements are properly documented with use cases, user acceptance tests and acceptance criteria for the design, implementation, and automation of workflows within ServiceNow CMDB and ServiceNow Source-to-Pay
  • Ensure all Standard Operating Procedures are followed
  • Support the development of ServiceNow Integrated Risk Management by ensuring that recommendations for development align with compliance testing and will pass all audits
  • Support data governance by performing quality control audits, data clean ups on system transactions to ensure accurate asset inventory coding
  • Verify data entered within each workflow aligns with corporate operational guidelines
  • Ensuring asset tracking processes are verifiable per SOX external auditors
  • Export large data sets, transform data through pivot tables utilizing Microsoft excel
  • Clean data to communicate clear details for future requirements, Provide clear visual of tables and workflow through diagrams and process mapping
  • Provide clear user stories for system modifications
  • Identify and document automation opportunities within the workflow by integrating the process into the system with checkpoints based on KPI’s
  • Analyze findings and translate findings into opportunities for system modifications and or process improvements
  • Track and report all issues
  • Create monthly quality control executive report and document project progress
  • Manage stakeholder engagement and support change management as plan production releases system updates to improve UI/UX
  • Utilize Microsoft Teams to hold remote team meetings via Microsoft Outlook invite
  • Collaborate with stakeholders across various teams to ensure process knowledge and identify gaps in processes
  • Document and update VP and Directors for review and support of solution driven development
  • Identify specific requirements related to securing documents, emails, and other sensitive data
  • Support continuous improvement initiatives by analyzing and identifying errors in processes, master meta data and workflows to document opportunities, bridge gaps and remove waste
  • Report meta data errors to technology tooling team for system updates
  • Create process maps as needed to assist with translating processes for technology team and or user training
  • Create training material and provide training and education to teams within asset management and or external teams within the wealth management banking user community
  • Train new hires within asset management
  • Establish and maintain all training documentation
  • Submit corporate operational instruction guide updates to technical writer to ensure firm's policies and procedures are re-versioned to remain current
  • Create JIRA tickets to manage completion of requirements and track progress of special projects
  • Utilize SAP Concur for project time reporting of labor hours
  • Created, designed, and developed Internal Audit Template and scoring system to grade a sampling of 30% of weekly transactions to identify and document all fails that are Critical to Quality in support of continuous improvement initiatives within Audit Program
  • Utilize various software applications such as Microsoft Team, Word, Excel, PowerPoint, SharePoint, VISIO, ServiceNow, SHREDD Disposal Software, JIRA, SPLUNK, Tableau, BRAIN Power BI SQL Server Applications, DMT, Skype, ZOOM, Outlook, SAP Concur
  • Providing consulting services through Pride Technologies

Project Management Business Analyst- Agile PMO

Northern Trust
05.2021 - 07.2021
  • Analyze Project Portfolio, Track progress of multiple projects from initiation, planning, executing, monitoring and controlling to closing to ensure all requirements are completed with quality
  • Manage and monitor multiple workstreams within Regulatory Compliance, Cyber security, Finance, Accounting and Technology by tracking functional, non- functional and technical requirements to completion within Agile environment, following PDCA methodology for quality
  • Collaborate with product owners, developers, stakeholders, business users and testers
  • Hold weekly meetings with various project teams to track completion of functional and non-functional requirements
  • Ensure all requirements are in scope and in support of business solutions
  • Create weekly report for Change Management Steering committee
  • Track reporting of milestone completions through Power BI dashboard, JIRA & Microsoft Excel
  • Established a requirement scoring system via Microsoft excel, to provide a weekly progress report for all workstreams to ensure team accountability
  • Establish weekly action items for each workstream to ensure productivity
  • Utilize Microsoft Teams and SharePoint to store Project artifacts
  • Monitor completion of requirements through daily Scrum meetings
  • Support CBEST Audit by interviewing Workstream leads and documenting project management artifact approval process
  • Create process maps to coincide with process
  • Ensure auditors have internal documentation to validate the project management process
  • Assist IT Strategic Programs and Change management with special projects
  • APEX Systems Short Term project
  • Short Term Project due to COVID

Project Management Finance Business Analyst – Digital Payments

Shake Shack JDC Group
12.2020 - 03.2021
  • Assisted ERP Governance, Finance Director, IT, Data infrastructure and accounting with resolving SOX compliance issue Section 302, through the implementation of automating all credit card payments and reconciliations through Oracle
  • Interviewed SME’s, documented manual accounts receivable digital payments process for multiple vendors such as AMEX, VISA, MC, Discover, Mobile App & Web
  • Elicited and tracked all technical, functional, and non-functional requirements while validating each requirement with user stories to ensure that each requirement aligns with the UI/UX experience
  • Submit requirements into JIRA once approved
  • Collaborate with IT development team, utilize SOX checklist to ensure financial processes are digitized vs manual, to safeguard against faulty financial reporting
  • Create visual modeling and Snowflake to structure data sets for data processing
  • Created lean process improvement initiative by reducing annual overtime labor hours by 2,160 which equivalates to a cost savings of $325,000.00, while also reducing manual error rate by 100% through process automation
  • Created BRD for IT director, created requirements tracker with user story validation
  • Utilize Microsoft teams to share, store and meet with remote information technology teams
  • Backfill Short-Term Consulting Project due to client closing multiple retail sites due to COVID

Project Management Business Analyst- IT Finance Project

SIGNET
07.2019 - 03.2020
  • Lead IT finance analyst supporting special projects, reconciliations of large data sets of IT telecom commercial billing of 2800 locations throughout US & Canada
  • Audit external vendor data with vendors such as Verizon, VeriFone, AT&T, MetTel, Birch communications and other various telecom vendors
  • Reconcile and communicate data quality errors in billing of products, services, equipment, taxes, and coding
  • Responsible for creation and accuracy of EDI payment template for data transmission to ACH Network for Bank direct deposit payments
  • Retrieve billing reports from various telecom technology vendors
  • Audit AP ACH payment processing
  • Perform data analysis of large billing data sets utilizing Microsoft excel v-Lookups and pivot tables
  • Build monthly reports on cost by divisions, brands, products, services, equipment, and features
  • Utilize contract agreements between servicer and client to identify billing errors
  • Present cost saving initiatives to VP of IT and finance director
  • Hold webinar calls with remote teams to communicate audit findings and translate work breakdown structure to project and program manager
  • Interview departmental SMEs throughout corporate operations
  • Understand and document processes step by step
  • Analyze Project Portfolio, Track progress of multiple projects from initiation, planning, executing, monitoring and controlling to closing to ensure all requirements are completed with quality
  • Assist IT Finance director in data reconciliations for migration from Oracle to SAP
  • Providing consulting services through YOH Consulting

PM/Business Analyst- Accounting & Finance

Extraordinary Consulting LLC
09.2016 - 06.2019
  • Lead multi-project consultant supporting mergers, acquisitions, data integration projects due to bank mergers
  • Document processes within accounting, vendor management and finance division
  • Interview departmental SMEs throughout corporate operations
  • Understand and document processes step by step
  • Draft current state process maps, identify gaps in process, identify waste by time, and duplication of effort
  • Utilize BRD to document current state and gather future state requirement
  • Utilize Visio to create process maps utilizing swim lane approach and proper flow method to ensure all inputs and outputs are captured throughout process while identifying system to manual steps within process
  • Create matrix of business process, capture all inputs and outputs
  • Audit internal buyers purchase order set up based on agreed proposal cost, quantity, and project terms
  • Enter general ledger coding corrections
  • Utilize SAP Vendor invoice management system to perform reconciliation of payments
  • Utilize Salesforce to track vendor contact details and historical communications
  • Facilitate process mapping sessions in various forums
  • Work closely with OCR team to support paperless environment and effective audit trial and record keeping
  • Export data as needed for reporting
  • Identify gaps within process, by providing details on impact to service and cost
  • Update weekly project timelines
  • Conduct walkthroughs and reviews of deliverables and facilitate approvals according to PMO governance
  • Supported multiple Accounting Clean-up Projects
  • Clients: Amer Technology: Schlumberger/ACRO Corporation: Northrop Grumman/ Solomon Edwards: Cadence Bank & State Trust Bank
  • Eberls: State Farm Project

Corporate Operations Project Manager- Business Analyst ACH

Cornerstone Home Lending
01.2015 - 08.2016
  • Analyze Project Portfolio, Track progress of multiple projects from initiation, planning, executing, monitoring and controlling to closing to ensure all requirements are completed with quality
  • Manage implementation initiative of transitioning mortgage lending accounts payable department from paper check payments to ACH EFT through collaboration with ERP SAP Accounts Payable outsourcing business unit
  • Perform quality audits on AP Vendor data to ensure no duplicate profiles prior to migration
  • Create project RACI chart, work closely with project sponsors, SME’s, VP’s, controller Document all AP processes, identify gaps, document requirements, create process mapping, and GL coding for data migration to ERP SAP
  • Collaborate with IT Dev, QA, SME’s, Sr
  • Project managers, sponsors, subject matter experts and stakeholders on project plans while providing input to support six sigma lean initiatives
  • Ensure technology requirements meet bank guidelines for electronic funds transfer
  • Create a Web Schema for online vendor enrollment as lean initiative to cut cost in labor hours by removing manual vendor enrollment by AP Department
  • Create Web schema for Project management office to support corporate project submissions, approvals and prioritize work tasks
  • Ensure all requirements meet the vision and goal of the company
  • Create process mapping to assist IT Dev in workflow automation of vendor profile set up, approval process, net terms, to ACH EFT payments for all appraisers and vendors
  • Collaborate with IT Dev & QA team, utilizing JIRA to manage and trace requirements across the software development process to ensure quality in all deliverables
  • Document all AP processes, identify gaps, document requirements, create process mapping, and GL coding for data migration to SAP
  • Document and prioritize requirements utilizing BRD
  • Research and review all legal regulatory requirements per project to validate internal processes and identify errors
  • Work closely with internal accounts payable accounting department and external SAP Concur vendor to translate requirements for ADR to OCR implementation
  • Hold webinars utilizing Go To meetings
  • Create Confluence spaces for special projects; Utilize JIRA to create and track project tasks
  • Create corporate data dictionary in support of center of excellence initiative to bridge knowledge and understanding of terms and business processes
  • Created lean initiative by transitioning finance process to paperless initiative by incorporating Adobe PDF into monthly reporting process

Finance Operations Analyst/ Auditor

Fannie Mae
12.2013 - 01.2015
  • Perform auditing of real estate investors reporting loan transactions to Fannie Mae from multiple banks and investors reporting on loss mitigation by way of foreclosures
  • Perform auditing of transaction data and GL coding
  • Submit transactions for correction, Ensure data integrity
  • Export reports from BI system to excel, edit reporting to perform v- look ups, extract data, and create reports for management
  • Work closely with the data reporting team to create SQL scripts for research and analysis
  • Research sox compliance and GAAP standards to assist in building process improvement initiatives, and workflow automation
  • Ensure all policies and procedures are followed
  • Complete all Fannie Mae training as required
  • Manage financial data integrity, store monthly reports in Microsoft SharePoint
  • Utilize Microsoft word, desktop business intelligence software
  • Provided consulting services through CompuGain

Education

Certificate - SAP Financial Accounting

Milestone Technical Institute

Certificate - Global Technology Certificate of Training in SDLC

Morgan Stanley
01.2024

MBA - Finance

International MBA Institute
01.2023

A.S - Business Administration

FMU
01.2004

Skills

  • Data Analysis
  • Requirements Gathering
  • Microsoft Office Suite
  • Project Management
  • User Acceptance Testing
  • Business process improvement
  • Microsoft Excel Mastery
  • Workflow Analysis
  • KPI Tracking
  • Quality Assurance
  • Pivot tables
  • Business Process Mapping
  • Gap analysis
  • Stakeholder Management
  • Software development life cycle
  • Data Mapping
  • Business Planning
  • Test case scenarios
  • Operations Management
  • Operations Analysis
  • Product Development
  • Cost-benefit analysis
  • Product Management
  • Operational Reporting

Certification

  • Project Management Academy PMI, 35
  • IIBA Agile Business Analysis, 16
  • SAFe Scaled Agile Scrum Master & POPM 5.0 Certified, for SAFe 6.0
  • Project Management Lean Process Certified
  • Fannie Mae- Certificate of Completion in Investor Accounting

Affiliations

  • IIBA Member
  • American Society of Quality
  • SAFe Scaled Agile Community
  • Agile Leadership Network
  • PMI
  • Open SAP Network
  • Blockchain Council Member

Timeline

Business Analyst- Change Management (Integration Support)

Disney
01.2023 - Current

ITAM Business Analyst

Morgan Stanley
09.2021 - 05.2024

Project Management Business Analyst- Agile PMO

Northern Trust
05.2021 - 07.2021

Project Management Finance Business Analyst – Digital Payments

Shake Shack JDC Group
12.2020 - 03.2021

Project Management Business Analyst- IT Finance Project

SIGNET
07.2019 - 03.2020

PM/Business Analyst- Accounting & Finance

Extraordinary Consulting LLC
09.2016 - 06.2019

Corporate Operations Project Manager- Business Analyst ACH

Cornerstone Home Lending
01.2015 - 08.2016

Finance Operations Analyst/ Auditor

Fannie Mae
12.2013 - 01.2015

Certificate - SAP Financial Accounting

Milestone Technical Institute

Certificate - Global Technology Certificate of Training in SDLC

Morgan Stanley

MBA - Finance

International MBA Institute

A.S - Business Administration

FMU

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Crystal Brown