Crystal Brown
Chattanooga,TN
Summary
Skilled analyst with 14+ years of experience implementing process improvement strategies for healthcare insurance and software companies
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business System Analyst
Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
03.2020 - Current
- Serve as product owner for billing solutions created/maintained by development team
- Manage intake, acceptance criteria, prioritization of stakeholder requests with clear communication and coordination between business, leadership, development team
- Manage product backlog/backlog visibility in order to prioritize user stories for implementation based on customer vision
- Work with business to define product features necessary to create value for stakeholders; Manage changing requirements
- Facilitate requirements refinement with business stakeholders, define user stories to highlight product features clearly understandable to development team; Conduct analysis to help clarify requirements
- Conduct analysis to troubleshoot reporting issues and help address urgent production support requests
- Assist development team with application testing and data validation
- Serve as liaison between development team and business partners
- Negotiate with business on scope and priority of development team’s work
- Build/maintain solid business relationships with all the areas the development team supports across the company.
Business Analyst
Blue Cross Blue Cross Blue Shield of Tennessee (Corporate Security)
01.2019 - 03.2020
- Coordinate and manages delivery of departmental security projects
- Elicits and defines business requirements for team initiatives
- Facilitates training sessions for departmental employees
- Supports data validation on new and integrated implementations
- Working in collaboration with department Management Team on process improvement strategies
- Analyze current process standards and metrics to provide solutions for improvements
- Develop and implement test plans to ensure successful delivery of a project
- Prepare communication plans regarding process re-engineering for multiple stakeholders
- Accurately determine, assign, track and manage project task, activity, documentation, and time information
- Prioritize and implement process change requirements based on the critical project needs
- Develop, program and test corporate physical security access control systems
- Provide system support and diagnostics to minimize cost to the site with repairs to access hardware
- Design and conduct trainings for the end user on applications and other process changes on a period/quarterly and annual basis
- Contribute to bi-weekly conference calls to discuss process changes and technical issues
- Develop timeline on assigned projects
- Analyze departmental business processes for inefficiencies
- Document and evaluate required data and information
- Analyze and communicate to stakeholder needs by translating business requirements into software requirements.
Functional Analyst
Insuresoft
06.2016 - 12.2018
- Responsible for coordination of Business Systems Analysis activities for Personal and Commercial Insurance Policy Administration
- Support work efforts for the eBusiness and agency domain such as ebonding (transactional commercial and contract), servicing, portal capabilities (upload/download, credit card payments, book of business dashboards)
- Utilize a combination of Excel and other tools through gathering data out of various sources
- Translated raw data into detailed business analysis and builds the business case to solve business challenges by proposing recommended actions
- Tracked, analyzed and reports on metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization
- Supported report needs analysis, creation and modification for reports/dashboards considered of moderate complexity to better understand the overall business and/or unit
- Develops presentations and shares findings as well as recommendations
- Received, evaluated, and responded to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources
- Successfully implemented process improvements including application deployment strategy by overseeing all production releases and ensuring they are properly packaged, supported, coordinated, and documented
- Accurately converted production data from legacy systems with detailed documentation.
Analyst
Children’s of Alabama
03.2014 - 06.2016
- Provided support to Physicians, hospital staff, and management
- Participated in project management as assigned
- Performed other duties as assigned
- Coordinated vendors for functional and technical support of applications, interfaces, and equipment
- Maintained assigned applications and interfaces
- Participated in training, development, and performance evaluations of assigned project staff
- Conducted testing for assigned applications
- Administrated Information Technology applications used by our physicians, residents, nurse practitioners, surgeons, physician assistants/extenders and other clinicians
- Interacted with physicians, clinical staff and hospital departments to elicit business requirements, complete needs analysis, document specifications, design, plan, oversee development, implement, test and maintain clinical information systems focusing on physician and clinical documentation, EMR, Computerized Provider Order Entry (CPOE), program code (Medical Logic Modules), Structured Query Language (SQL), end user reports, etc
- With focus on security, quality and accessibility of all episodic patient care information used by care providers
- Diagnosis of end user technical issues working with vendors, clinicians, and technical resources to evaluate and implement remediation
- Provided technical leadership, support and supervision to entry level and senior level analyst with regards to implementing, monitoring, and maintaining clinical information systems including but not limited to Allscripts Sunrise Clinical Manager
- Lead and coordinated team, individual, consultant and project activities to meet schedules and deadlines
- Coordinate with technical resources on interfacing, integration, application, and network support related to serving the IT needs of physicians, nurses, and other clinicians.
Analyst
DCH Hospital (Pharmacy)
01.2006 - 03.2014
- Responsible for support, design, and implementation of hospital pharmacy clinical processes
- Manages software applications, system upgrades, and user security access for multi-site facilities
- Serves as a liaison between Information Systems, Pharmacy and other hospital departments for clinical research, application development and maintenance procedures
- Analyze and troubleshoot patient system database errors
- Provide project management support for hospital admissions and billing departments
- Participated in the identification and resolution of system (application) problems and procedures, suggesting solutions to identified problems
- Including: investigation of system issues and concerns, distinguishing between user error and education vs
- System issues, reporting system problems, communication and follow up with system vendor, testing of resulting program fix, and verification of proper system functionality post-fix
- Established and maintained patient profiles following HIPPA guidelines
- Coordinated with multiple department members for preparation and implementation of new applications
- Assisted in resolving billing clerk issues and questions regarding claims and pharmacy drug related functions
- Created and published training reference materials related to end-user applications and competencies
- Assisted in Data Integration Testing by participating in hospital wide evaluations for new or improving integrated data flow or processes
- Provided project management support to IT project teams
- Set up, test, modified, and maintain dictionaries and customer defined screens in both LIVE and TEST environments for patient information system
- Served as an expert support consultant for hospital admissions, cancer treatment center, and billing department.
Direct Support Worker
Dynamic Disabilities
11.2003 - 01.2006
- Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Fostering positive relationships between individuals served and their housemates
- Ensuring client safety and maintaining a safe environment
- Assisting with toileting, including bedpans, urinals, and commode chairs
- Reminding/assisting client with self-administration of medications (with proper training)
- Encouraging self-help activities
- Reporting changes in client's condition or family situation to the office
- Documenting services provided
- Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
- Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up
- Accompanying client to scheduled appointments
- Transporting clients or running errands for clients.
Education
Bachelor of Science, Business Administration -
Stillman College
Tuscaloosa, Alabama12.2004
Skills
- Use Case Development
- Functional specifications
Certification
Agile Product Owner Certification
Timeline
Business System Analyst
Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
03.2020 - Current
Business Analyst
Blue Cross Blue Cross Blue Shield of Tennessee (Corporate Security)
01.2019 - 03.2020
Functional Analyst
Insuresoft
06.2016 - 12.2018
Analyst
Children’s of Alabama
03.2014 - 06.2016
Analyst
DCH Hospital (Pharmacy)
01.2006 - 03.2014
Direct Support Worker
Dynamic Disabilities
11.2003 - 01.2006
Agile Product Owner Certification
Bachelor of Science, Business Administration -
Stillman College
Similar Profiles
Joey EvansJoey Evans
Consumer Advisor - Dental at BLUE CROSS BLUE SHIELD of TENNESSEEConsumer Advisor - Dental at BLUE CROSS BLUE SHIELD of TENNESSEE
Tiffini BenningTiffini Benning
Sr. IT Delivery Manager at Blue Cross Blue Shield TennesseeSr. IT Delivery Manager at Blue Cross Blue Shield Tennessee
Antoinette MotleyAntoinette Motley
Research Expert at Blue Cross Blue Shield of TennesseeResearch Expert at Blue Cross Blue Shield of Tennessee