Crystal Brown
Weatherford,TX
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and team productivity at SAS Retail Services. Skilled in planogram compliance and effective communication, adept at leading teams to exceed sales goals. Demonstrates exceptional organizational skills and a commitment to excellence, achieving significant improvements in merchandise visibility and customer engagement.
Overview
20
20
years of professional experience
Work History
Retail Reset Merchandiser
SAS Retail Services
Irvine, CA
01.2024 - Current
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Worked collaboratively with other merchandisers to complete reset projects quickly and efficiently.
- Organized store aisles for maximum efficiency and visibility of merchandise.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Reported any discrepancies or damaged items to supervisor immediately.
- Assisted customers with product selection, pricing and availability.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Rotated merchandise within displays to ensure freshness of product.
- Maintained a clean and organized retail environment to enhance shopping experience.
- Maintained cleanliness of sales floor and backroom storage area.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Trained new merchandising staff on best practices and company policies.
- Reset displays according to planogram specifications.
- Verified accuracy of all products stocked on shelves.
- Answered customer questions regarding product features, benefits, and use.
Internet Sales Consultant
Shottenkirk Toyota Weatherford
Weatherford, TX
05.2023 - 12.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Medication Aide
Clearfork Assisted Living
Willow Park, TX
10.2022 - 05.2023
- Ensured compliance with state and federal regulations regarding medication administration.
- Observed patients for adverse reactions to medications or treatments.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Administered oral medications to patients in accordance with doctor's orders.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Administered scheduled drugs under direct supervision of licensed nurse.
- Verified the identity of the patient receiving medication prior to administration.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted patients with activities of daily living, including medication reminders.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Monitored patient vital signs and responded to emergencies as needed.
- Planned and served meals and snacks to patients according to prescribed diets.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Obtained, recorded and reported patient vital signs for medication administration.
- Followed protocols for disposing of expired or unused medications safely.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
Internet Sales Manager
Southwest Ford Inc
Weatherford, TX
03.2012 - 09.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Negotiated product sales and trade-in deals for maximum profit.
- Coached, developed and motivated team to achieve revenue goals.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Integrated third-party applications into the company's websites such as CRM software or analytics tools.
- Trained and supervised internet sales staff, fostering a team-oriented environment.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Supported sales team members to drive growth and development.
- Processed payments and maintained accurate drawers to meet financial targets.
- Managed daily operations of internet sales department, ensuring effective online sales strategies.
- Prepared detailed reports on internet sales performance and presented findings to senior management.
- Resolved customer complaints regarding sales and service.
- Utilized CRM tools to track customer interactions and sales conversions, optimizing for future marketing efforts.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Maintained relationships and followed up with customers.
- Managed customer feedback and resolved issues promptly to maintain a positive online reputation.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
High School Diploma -
Weatherford High School
Weatherford, TX05-2001
Skills
- Planogram compliance
- Effective communication
- Attention to detail
- Customer engagement
- Merchandise resetting
- Motivated team player
- Organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 8 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementTeam Building / Company RetreatsHealthcare benefits401k matchStock Options / Equity / Profit SharingQuote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Retail Reset Merchandiser
SAS Retail Services
01.2024 - Current
Internet Sales Consultant
Shottenkirk Toyota Weatherford
05.2023 - 12.2023
Medication Aide
Clearfork Assisted Living
10.2022 - 05.2023
Internet Sales Manager
Southwest Ford Inc
03.2012 - 09.2021
High School Diploma -
Weatherford High School
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