Crystal Brown
Delaware,OH
Summary
Credit management professional prepared to excel in overseeing credit operations and ensuring adherence to financial policies. Known for driving down delinquency rates and enhancing credit risk management processes. Highly collaborative team player with results-oriented mindset, adaptable to changing business needs, and skilled in financial analysis and customer relations.
Overview
19
19
years of professional experience
Work History
Credit Analyst
Interior Supply, Inc.
01.2006 - Current
- Manage Door A/R and collections; $5 mil
- Assist manage Core A/R and collections; $30 mil
- Maintained open lines of communication with other departments to ensure timely resolution of account discrepancies or billing errors.
- Collaborated with sales teams to establish credit limits that balanced risk exposure with business growth opportunities.
- Efficiently resolved disputes by working closely with customers and negotiating mutually beneficial payment plans or settlements.
- Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to address issues.
- Managed a diverse portfolio of accounts, maintaining accurate records and ensuring timely collections activities were undertaken.
- Developed strong relationships with key clients through regular communication, fostering trust and improving long-term account management.
- Enhanced team productivity with effective training and development programs for junior staff members.
- Conducted periodic reviews of existing client accounts to ensure compliance with established payment terms or recommend adjustments if needed.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Referred delinquent accounts to collections department or outside resources.
Staff Accountant
Interior Supply, Inc.
01.2006 - Current
- Reviewed general ledger entries to ensure compliance with accounting standards.
- Conducted account reconciliations for timely resolution of variances.
- Assisted with tax preparation by gathering necessary documents and data.
- Managed over $30 million accounts receivable by tracking outstanding balances and sending reminders.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Monitored cash flow closely to ensure sufficient funds were available for operational needs.
- Assisted comptroller with year-end financial audits.
- Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
- Collected and arranged financial information and entered details into Quick Books financial management system.
- Maintained fixed asset records and depreciation schedules to establish accurate calculations.
- Collaborated with external auditors to provide information for audit process.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
Credit Specialist
Interior Supply, Inc.
01.2006 - Current
- Assisted in managing over $30 million open A/R
- Reviewed customer credit applications to determine eligibility for credit terms.
- Resolved customer inquiries related to billing and payment discrepancies.
- Conducted regular follow-ups with customers to clarify any outstanding balances.
- Monitored accounts for potential risks and flagged concerns for further review.
- Processed credit limit adjustments based on customer payment history.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports and credit references to establish credit limits for new accounts.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Provided hands-on training in daily processes and job duties.
- Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
Education
Bachelor of Science - Finance
Franklin University
Columbus, OH12-2018
Associate of Science - Accounting
Franklin University
Columbus, OH12-2016
Skills
- Credit analysis
- Credit risk
- Credit decisions
- Microsoft Excel proficiency
- Goal oriented
- Credit decision making
- Credit monitoring
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Telephone and email etiquette
Timeline
Credit Analyst
Interior Supply, Inc.
01.2006 - Current
Staff Accountant
Interior Supply, Inc.
01.2006 - Current
Credit Specialist
Interior Supply, Inc.
01.2006 - Current
Bachelor of Science - Finance
Franklin University
Associate of Science - Accounting
Franklin University
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