Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Brown

Whitewright

Summary

Experienced with overseeing medical practice operations and improving patient care processes. Uses strong leadership and organizational skills to enhance team performance and ensure regulatory compliance. Track record of implementing efficient administrative systems and fostering collaborative work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Practice Manager

Full Life Primary Care
06.2024 - Current
  • Overseeing the daily operations of the practice, ensuring smooth workflow
  • Managing staff schedules and ensuring adequate coverage
  • Developing and implementing office policies and procedures
  • Handling patient complaints and resolving conflicts
  • Ensuring HIPAA compliance and maintaining patient confidentiality
  • Managing budgets, expenses, and financial reports
  • Overseeing billing, coding, and insurance claims processing
  • Tracking revenue cycles and reducing claim denials
  • Negotiating contracts with vendors and insurance providers
  • Hiring, training, and supervising administrative and clinical staff
  • Conducting performance evaluations and addressing HR issues
  • Ensuring staff compliance with regulations and continuing education
  • Promoting teamwork and maintaining a positive work culture
  • Ensuring efficient patient flow and minimizing wait times
  • Addressing patient concerns and enhancing satisfaction
  • Implementing quality improvement initiatives for patient care
  • Overseeing scheduling, check-in/check-out, and follow-up processes
  • Ensuring compliance with OSHA, HIPAA, and other healthcare regulations
  • Preparing for audits and inspections by regulatory agencies
  • Maintaining up-to-date policies on infection control and safety
  • Acting as a liaison between physicians, staff, and administration
  • Leading staff meetings and training sessions
  • Addressing conflicts and fostering a collaborative environment

Admissions Coordinator/Authorizations Specialist

Carrus Hospital
05.2021 - 08.2024
  • Review all clinical information for new admissions to our Long Term Acute Care or Rehab facility while collaborating with all members of the healthcare team and families to ensure proper care and treatment plans are put in place
  • Prepare all clinical paperwork required to obtain proper authorization for services
  • Create letters of medical necessity and/or complete the appeals process as needed
  • Provide hospital tours for family members of potential new referrals

LVN Clinical Case Manager

Angels of Care Pediatric Home Health
01.2018 - 05.2021
  • Review all clinical information for new admissions, possible re-certifications, and hospital discharges while collaborating with all members of the healthcare team to ensure proper care and treatment plans are put in place
  • Prepare all clinical paperwork required to obtain proper authorization for services
  • Create letter of medical necessity and/or complete the appeals process PRN
  • Track and report lab results to coordinating physicians and/or specialty infusion pharmacies
  • Weekly reports: Payroll, Orders pending MD signature, Nurse Charting tracking, and recertification/authorization tracking
  • Complete quarterly audits on nursing documentation, create reports, and submit to administration
  • Pediatric Skilled Visits & Private Duty Nursing hours completing any physician orders for in-home nursing including full body assessments with vital signs, administration of enteral/oral feedings and medications
  • I have completed IV medication therapy, wound care, and lab draws orders as well

Education

Associate of Arts - Teaching

Grayson College
Denison, TX
05-2023

Vocational Nursing - Health Science

Grayson County College
Van Alstyne, TX
07-2012

Skills

  • Medical practice management
  • Proficient in Microsoft office
  • EHR and EMR systems
  • Excellent organizational skills

Certification

Licensed Vocation Nurse - 2012 to present

Timeline

Practice Manager

Full Life Primary Care
06.2024 - Current

Admissions Coordinator/Authorizations Specialist

Carrus Hospital
05.2021 - 08.2024

LVN Clinical Case Manager

Angels of Care Pediatric Home Health
01.2018 - 05.2021

Associate of Arts - Teaching

Grayson College

Vocational Nursing - Health Science

Grayson County College

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Crystal Brown