Crystal Brown
Pflugerville,TX
Summary
I am a highly motivated and driven professional with experience across administration, real estate, and finance. I am currently looking for a long-term career opportunity where I can apply my strong communication skills, adaptability, and eagerness to learn. I am passionate about building meaningful relationships with clients, collaborating with teams, and continuously improving processes. With a proven ability to manage multiple responsibilities and thrive in dynamic environments, I am excited to embark on a new adventure where I can contribute to a company’s success while continuing to grow both personally and professionally.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin Associate
Round Rock ISD
09.2023 - Current
- Oversee front office operations, managing phone systems, greeting visitors, and responding to inquiries from students, parents, and staff, ensuring an organized and welcoming environment for all stakeholders
- Assist with budget tracking, financial analysis, expense forecasting, and reporting, contributing to improved budget efficiency, cost-saving initiatives, and financial transparency
- Administer payroll processing for faculty and staff, ensuring compliance with applicable regulations and timely payments
- Manage recruitment, onboarding, and benefits administration for new hires, ensuring a smooth transition for new employees
- Collaborate with HR to process Workers' Compensation claims, ensuring the proper documentation, timely reporting, and resolution of claims to meet compliance and minimize disruption to staff
- Developed an online purchase order system, enabling teachers to generate POs through an easy-to-use digital form, increasing efficiency and resulting in a 92% increase in quote-to-PO conversion
- Designed and implemented a vendor communication platform that streamlines interactions between vendors and teachers, ensuring accurate and timely order fulfillment, leading to a 98% increase in successful transitions
- Built a vendor comparison tool to allow staff to compare product prices and availability from various RRISD-approved vendors, simplifying the purchasing decision process for teachers and staff
- Created a comprehensive in-house budget spreadsheet with 600 accounts that visually breaks down allocations and expenses, providing principals with up-to-date, accessible financial data and improving decision-making
- Designed and launched an online transportation platform that provides real-time tracking of bus information, reducing phone calls and ensuring that staff can access timely transportation data for better scheduling
Real Estate Agent
Epique Realty
10.2018 - 03.2025
- Advise clients on property transactions, including the buying, selling, and renting of residential properties
- Provide market analysis, negotiate favorable terms, and help clients make informed decisions on pricing, investment strategies, and contract details
- Conduct thorough property evaluations and comparative market analysis to recommend accurate and competitive pricing strategies, resulting in optimized sales and quicker turnovers
- Lead negotiations between buyers and sellers, ensuring that all contracts and legal requirements are addressed and that transactions proceed smoothly
- Coordinate property listings, conduct open houses, and leverage multiple advertising channels (online listings, social media, email marketing, and local events) to increase visibility and attract qualified buyers
- Utilize social media platforms and digital marketing campaigns to reach a broader audience, improving client engagement and increasing the customer-to-client conversion rate by 87%
- Facilitate regular communication with clients via Zoom meetings, offering housing market updates, answering questions, and addressing concerns in real-time to foster trust and build relationships
- Organize community events such as open houses and neighborhood gatherings to build rapport with potential buyers, showcase homes, and generate leads for future sales
- Establish and maintain strong relationships with home inspectors, appraisers, and other professionals to ensure timely property evaluations and smooth transaction processes
- Consistently monitor housing market trends and adjust marketing strategies, ensuring that listings remain competitive and that clients are always informed of changes in market conditions
Financial Analyst (Seasonal)
Nationwide
03.2019 - 11.2023
- Conducted in-depth financial analysis for revenue forecasting, budgeting, and expense tracking, driving a 15% increase in operational efficiency through better data analysis and strategic insights
- Prepared detailed financial reports for senior management, offering actionable insights and recommendations that contributed to a 10% reduction in unnecessary expenditures
- Developed financial models to assess business performance, enabling more accurate projections and contributing to a 12% increase in overall returns by optimizing investment strategies
- Managed month-end closing procedures, ensuring compliance with accounting standards and identifying cost-cutting opportunities, reducing the month-end closing time by 5%
- Streamlined the budgeting process by designing automated financial templates, reducing manual data entry by 30% and allowing the team to focus on more critical financial analysis and strategic planning
- Implemented a quarterly review process for financial forecasting, which improved forecast accuracy by 18% and allowed for dynamic adjustments based on evolving business conditions
- Collaborated with various departments to improve resource allocation and budget utilization, resulting in a 20% improvement in budget efficiency across the company
Multi-Property Leasing Consultant
Griffis Residential
06.2020 - 04.2022
- Managed leasing operations across multiple residential properties, ensuring an exceptional experience for both prospective and current tenants from initial inquiry to lease signing
- Provided potential tenants with comprehensive information on property features, amenities, and local community highlights, resulting in a 15% increase in leasing conversions
- Conducted personalized property tours, showcasing the key selling points of various units, and successfully addressed tenant concerns to drive a 20% increase in tenant move-ins
- Collaborated with property management and maintenance teams to ensure timely resolution of tenant requests and maintenance issues, leading to an 82% tenant retention rate
- Coordinated lease document preparation and ensured compliance with all legal regulations, maintaining zero legal disputes during tenure
- Managed tenant application processes, including background checks and credit evaluations, reducing the time spent on administrative tasks by 30% through the introduction of an online application platform
- Developed and executed marketing campaigns for property listings, increasing online visibility and driving a 40% increase in tenant inquiries
- Conducted market research on competitor rental prices and trends to recommend competitive rent rates, resulting in higher occupancy rates and a 25% reduction in vacancy time
- Built positive relationships with residents, addressing concerns promptly and professionally, which led to high customer satisfaction and a high renewal rate among tenants
Billing and Accounting Specialist
Lloyd Gosselink Attorney at Law
02.2016 - 08.2020
- Coordinated billing and debt management activities, ensuring invoices were accurate and delivered promptly, improving cash flow and reducing late payments
- Generated financial reports using advanced Excel functions (e.g., Pivot Tables, VLOOKUP) to identify trends, analyze performance, and make data-driven recommendations to improve financial operations
- Managed quality control processes for invoices, ensuring the accuracy of billing information and reducing discrepancies across the firm’s client accounts
- Communicated with clients to resolve billing issues, ensuring timely payments and maintaining strong client relationships, which led to increased client retention
- Developed a client-specific billing platform that provided an interactive visual display of outstanding balances, current invoices, and pending transactions, resulting in a 67% increase in on-time payments
- Streamlined the invoicing process by implementing a more efficient delivery method, cutting invoice delivery time by 25% and reducing late payments by a significant margin
- Created a comprehensive tracking system for client payment histories, enabling efficient follow-ups and increasing client satisfaction and retention
Education
2 years - Business
Tompkins Community College
New YorkStudying - Nursing
Northeast Lakeview College
San Antonio, TXSkills
- Financial Analysis
- Budgeting
- Payroll Processing
- Benefits Administration
- Accounts Receivable
- Process improvement
- Record and file management
Certification
- Real Estate License, Austin Board of Realtors
- BLS Certification, 2028
- CPR Certification, 2028
- HIPAA Certification
Timeline
Admin Associate
Round Rock ISD
09.2023 - Current
Multi-Property Leasing Consultant
Griffis Residential
06.2020 - 04.2022
Financial Analyst (Seasonal)
Nationwide
03.2019 - 11.2023
Real Estate Agent
Epique Realty
10.2018 - 03.2025
Billing and Accounting Specialist
Lloyd Gosselink Attorney at Law
02.2016 - 08.2020
2 years - Business
Tompkins Community College
Studying - Nursing
Northeast Lakeview College
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