Crystal Brown

• I just finished my junior year at PSU and will be taking the summer term off and returning in the fall.

Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.

• Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
• Managed emergencies effectively, responding quickly to address donor needs or concerns with care and professionalism.
• Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
• Participated actively in ongoing professional development opportunities offered by the employer, staying current on industry trends.
• I processed over 50 donors daily while also making sure I helped my team when needed and remained flexible for unforeseen circumstances that may have arisen.
• Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
• Participated actively in ongoing professional development opportunities offered by the employer, staying current on industry trends.
• Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
• Prepared clear reports reflecting trends observed within collected data, informing center management about potential areas for improvement.
• Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
• Managed emergencies effectively, responding quickly to address donor needs or concerns with care and professionalism.
• Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
• Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
• Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
• Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
• Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
• Increased donor satisfaction by providing exceptional customer service during the entire donation process.
• Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
• Streamlined workflow by managing inventory levels and ordering supplies as needed.
• Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
• Monitored vital signs continuously throughout the donation process, promptly addressing any fluctuations or concerns as they arose.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified patients' identification for proper sample collection.
• Verified proper storage and transportation of specimens to laboratories.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Followed established safety protocols and standards to minimize the risk of infection and injury.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between orders and nursing station logs.
• Participated in quality assurance and competency assessment initiatives.

• I completed my Associates of Science.
• Collaborated on group projects to complete professional deliverables.
• Completed rigorous readings as directed to support unit learning goals.
• Searched at library and in scholarly databases to locate necessary information for research projects.
• Initiated peer feedback system for class assignments, improving writing and research skills.

• As an educator, I taught physical education and health while also serving as a student support coach. In this role, I provided wraparound services to youths in my community, such as arranging transportation, medical care, and obtaining driving permits. Additionally, I offered counseling and mentoring and organized trips to cultural events like powwows.
• I have a personal connection to at-risk youth because I come from a similar background. Working within my Indigenous and LGBTQIA2S+ communities is my passion. Witnessing young people break free from toxic generational cycles and discover their own strength, confidence, and inner resilience has been the most rewarding experience of my career so far.

• Established strong customer relationships through excellent communication and attentive service.
• For four years, I ran my own jewelry business, managing inventory, shipping, customer accounts, web design, apps, online store, and social media accounts.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Increased client satisfaction by implementing innovative business strategies and streamlining processes.
• Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Developed strategic business plan, guiding the company towards sustainable growth and profitability.
• Improved team productivity with ongoing training and development programs, fostering a culture of continuous improvement.
• Managed purchasing, sales, marketing, and customer account operations efficiently.

• During my time as a temporary night-time home health caregiver for a patient with multiple sclerosis (MS), I was responsible for various tasks. My duties included assisting with transfers, performing range-of-motion exercises, helping with activities of daily living, and being on-call throughout the night for repositioning. In the mornings, I assisted the patient with their morning care routine, which involved tasks such as transferring them from bed to the scooter, dressing, light housework, and cooking. Being reliable, trustworthy, and maintaining a positive attitude were essential in my role. My shifts ranged from 12 to 15 hours.
• In addition to my experience as a night-time caregiver, I have ten years of experience in physical therapy. I have assisted clients with mobility, personal supervision, running errands, and transporting them to scheduled appointments. I have also monitored medical data, including vital signs, health records, and appointments. My work experience includes employment in private homes, and I was certified as a nursing assistant. I have regularly monitored clients' vital signs and nutritional needs throughout my career.
• Maintained a clean, safe, and well-organized patient environment.
• Provided emotional support and companionship to patients, promoting overall well-being.
• Handled household management tasks like laundry, light housekeeping, and grocery shopping, leading to a well-maintained living space.
• Maintained a safe and clean environment, reducing the risk of infection or injury.
• Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted clients with daily living activities for improved quality of life.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided safe mobility support to help patients move around personal and public spaces.
• Managed patient medications, ensuring accurate dosages and timely administration.
• Enhanced patient comfort by providing compassionate and attentive personal care.
• Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
• Maintained clean personal areas and prepared healthy meals to support the client's nutritional needs.
• Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted patients with self-administered medications.
• Monitored vital signs and reported any abnormalities to healthcare providers promptly.
• Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
• Maintained detailed records of daily activities, observations, incidents, and medication intake-allowing for effective communication among healthcare team members.
• Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
• Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
• Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Monitored progress and documented patient health status changes to keep the care team updated.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
• Developed personalized care plans to address individual needs and goals.
• Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
• Documented vitals, behaviors, and medications in client medical records.
• Provided skilled nursing care under the supervision of RNs, including wound dressing changes and catheter contributing towards the expedited healing process.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to the case manager.
• Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Laundered items, changed sheets, and made the bed to keep the patients' bedroom clean.
• Assisted with daily living activities, running errands, and household chores.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Monitored clients' overall health and well-being and noted significant changes.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Transported clients to and from medical appointments with safety and efficiency.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion, and injury recovery.
• Entrusted to handle confidential and sensitive situations in a professional manner.
• Guided patients to the restroom to support bladder and bowel relief requirements.
• Recorded status and duties completed in logbooks for management.

• I began my career as a sales and customer service representative in the automotive industry. Due to my dedication and hard work, I was soon promoted to the buyback center. As a top saleswoman, I enjoyed working with customers looking to sell their used vehicles. My role involved not only direct communication with potential clients but also managing my managers' schedules for vehicle inspections and potential purchases. In this field, I learned to find common ground with my clients and connect with people from all walks of life.
• Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Answered telephone and email inquiries from potential customers.
• Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
• Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
• Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
• Increased repeat business by establishing strong relationships with clients and maintaining regular follow-ups.
• Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
• Organized and managed test drives for potential buyers to facilitate informed decision-making.
• Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
• Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
• Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
• Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
• Greeted customers on the lot and in the showroom to answer questions about the brand and available inventory.
• Exceeded monthly sales targets consistently by utilizing effective prospecting techniques such as cold calling and social media outreach.
• Collaborated with the finance department to secure competitive financing options for customers, streamlining the purchasing process.
• Worked closely with the sales team to develop strategies for increasing market share and reaching broader demographics.
• Assisted in maintaining an organized showroom floor that showcased featured models while keeping inventory accessible for viewing or demonstrations.
• Prepared thorough documentation for each sale transaction, including purchase agreements, trade-in evaluations, and financing paperwork.
• Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
• Met customers on the lot and in the showroom to discuss available vehicles and options.
• Developed successful sales strategies to maximize customer satisfaction and profit.
• Completed registration paperwork and sales documentation.
• Prepared purchased vehicles and completed final delivery checks.
• Responded to customer enquiries via telephone and email.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maintained up-to-date knowledge of store sales, payment policies, and security standards.

• I became a temporary caregiver for a quadriplegic patient after realizing that my experience in quad-care made me the best candidate for the job. I worked 8 to 12-hour shifts, providing physical and emotional support to the patient. Together, we created a care plan that included teaching him transfer techniques, bathing skills, and other resources to ensure the best quality of life.
• This care plan required various skills, such as using ceiling lifts, performing shower chair transfers, providing range-of-motion exercises, and caring for catheters. In addition, I monitored vital signs, administered medication, and maintained cleanliness in the rooms, bathrooms, hallways, floors, and linens.
• I assisted the patient with daily routines, including feeding, bathing, dressing, grooming, exercising, and performing range-of-motion exercises. When necessary, I also helped lift the patient, coordinated activities, recorded client care, and assisted with wound care. If required, I performed post-mortem care as well. All of this was carried out in a home environment.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and well-being.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers from developing through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Cared for residents in an assisted living facility and delivered high-quality support to meet needs.
• Assisted nurses with wound care procedures, ensuring proper healing processes took place.
• Built rapport with patients and families, providing emotional support during difficult times.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
• Streamlined communication between nursing staff, patients, and families to ensure a comprehensive understanding of care plans.

• This position required me to maintain new and active residential leases for a larger apartment community. I also had to conduct interviews, perform walk-throughs, create social media ads, process rent payments, draft leases, and file documents.
• Managed rental payments, ensuring accurate records for financial reporting purposes.
• Developed strong relationships with tenants through proactive communication and excellent customer service skills.
• Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
• Increased lease renewal rates by fostering positive rapport between management and residents.
• Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
• Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
• Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
• Greeted clients, showed apartments, and prepared leases.
• Responded to requests and scheduled appointments for property showings.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Collected rent and tracked resident payments and information in the computer system.
• Collected monthly rent payments and other fees, always properly recording and processing money.
• Responded to Common Area Maintenance (CAM) inquiries.
• Completed annual rent calculations using housing database software.
• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• I used to work at a post-acute rehab (skilled) and long-term care facility, where I found one of my true passions. Caring for and assisting patients was an incredibly fulfilling experience for me. During my day shift, I had to manage showers, toileting, shaving, and other daily activities for 13 patients. I provided care for residents of all types, including the elderly, disabled, hospice, and cancer patients. I worked closely with my co-workers and supervisors to ensure that patients received all the physical and emotional support they needed. My responsibilities also included taking vital signs regularly, administering medication, cleaning rooms, bathrooms, hallways, floors, and linens, assisting with daily routines, such as feeding, exercising, bathing, ROM exercises, dressing, walking, and grooming, and lifting patients when necessary. I also coordinated activities for patients, recorded patient care, assisted with wound care, and performed post-mortem care, if needed. This career inspired me to further my education in the medical field and continues to hold a special place in my heart.

• During my time at the job, I worked for three or four twelve-hour shifts, from 8 AM to 8 PM. My primary responsibilities included getting the patient ready in the mornings, which involved transfers, skin checks, ROM, bladder flushes, chair adjustments, medication management, dressing, meals, transportation, house cleaning, and charting. I was the lead caregiver, so I provided training to new staff and updated procedures, protocols, and training manuals. My work was in a home environment where I assisted one disabled patient daily, and provided for their physical and emotional needs. I regularly took vital signs and administered medication. Additionally, my duties included cleaning rooms, bathrooms, hallways, floors, and linens, as well as assisting clients with daily routines such as feeding, bathing, dressing, grooming, ROM exercises, exercising, and transfers. I also aided in lifting clients when necessary and coordinated activities for them. Further, I recorded client care, assisted with wound care, and performed post-mortem care if needed.