Crystal Brown
Rector,AR
Summary
Qualified Assistant Manager with 2 years in fast-paced customer service. Personable and professional under pressure.
Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment.
Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
I have always been a hard working and love to learn new things.
Overview
4
4
years of professional experience
Work History
Cashier
Kfc/Taco Bell
Yorkville IL
04.2011 - 04.2012
- Stocked and replenished merchandise according to store merchandising layouts.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Cashier
Shell Gas Station
Aurora IL
09.2012 - 02.2013
- Counted cash drawers and made bank deposits.
- Examined merchandise to verify that it was correctly priced and displayed.
- Hired, trained and evaluated personnel in sales and marketing.
- Planned budgets and authorized payments and merchandise returns.
- Organized private mailbox system using mailbox manager software.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Worked 3rd shift. I was doing everything at night by myself.
- had to get the store ready for the next day.
- stocked and cleaned store.
Cashier to Assistant Store Manager
Family Dollar
Montgomery IL and Paragould Arkansas
08.2013 - 01.2015
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Operated a POS system to itemize and complete an average of the days customer purchases.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
High School Diploma - undefined
Yorkville High School
2012
Skills
- Exceptional communication skills
- Quick learner
- Proficient in cash management
- Training development aptitude
- Trusted key holder
- Creative problem solver
- Hard worker
Timeline
Cashier to Assistant Store Manager
Family Dollar
08.2013 - 01.2015
Cashier
Shell Gas Station
09.2012 - 02.2013
Cashier
Kfc/Taco Bell
04.2011 - 04.2012
High School Diploma - undefined
Yorkville High School
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