Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Bruce

Worcester,MA

Summary

Compassionate Mental Health Support Worker with extensive experience at Worcester Recovery Center and Hospital. Skilled in medication monitoring and de-escalation techniques, I have successfully enhanced patient engagement and safety through empathetic communication and effective crisis intervention. Committed to fostering independence and well-being in diverse populations.

Overview

11
11
years of professional experience

Work History

Mental Health Support Worker

Worcester Recovery Center And Hospital
09.2023 - 09.2024
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.

Mental Health Support Worker

Taravista Behavioral Health Center
12.2022 - 09.2023
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.
  • Increased patient engagement in treatment by establishing rapport and building trust with clients.

Direct Support Professional

Seven Hills Foundation
12.2018 - 08.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.

Residential Counselor

Grafton Job Corps
12.2017 - 12.2018
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.

Cashier

Pricechopper
06.2014 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Special Needs Teacher's Assistant

Burncoat Highschool
09.2013 - 06.2014
  • Promoted inclusive learning environments by adapting general education curriculum materials for use with special needs learners.
  • Worked diligently to create a positive classroom atmosphere where students felt respected, valued, and motivated to learn.

Education

Burncoat High School
Worcester, MA

Pre Nursing

Quinsigamond Community College
Worcester, MA

Skills

  • Medication monitoring
  • Social skills training
  • Self-care techniques
  • Residential support
  • Medication administration
  • Mental health counseling
  • ADL assistance
  • De-escalation techniques

Languages

Basic Sign language

Timeline

Mental Health Support Worker

Worcester Recovery Center And Hospital
09.2023 - 09.2024

Mental Health Support Worker

Taravista Behavioral Health Center
12.2022 - 09.2023

Direct Support Professional

Seven Hills Foundation
12.2018 - 08.2022

Residential Counselor

Grafton Job Corps
12.2017 - 12.2018

Cashier

Pricechopper
06.2014 - 06.2016

Special Needs Teacher's Assistant

Burncoat Highschool
09.2013 - 06.2014

Burncoat High School

Pre Nursing

Quinsigamond Community College

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