Crystal Brush

Customer Service Representative and Scheduling Coordinator

• Assisted customers with inquiries, providing accurate information and resolving issues effectively.
• Managed customer interactions through phone and email, ensuring timely responses.
• Learned company products and services to provide informed support to customers.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Scheduled and organized delivery of Party Supplies for customers.

• Collaborated with team members to enhance overall customer satisfaction.
• Maintained a positive attitude while addressing customer concerns and complaints.
• Adapted quickly to new processes, demonstrating flexibility in a fast-paced environment.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Trained new cashiers on operational procedures and company policies.
• Implemented best practices for cash handling, reducing discrepancies during shifts.
• Assisted customers with inquiries, enhancing overall shopping experience.
• Conducted daily cash audits to maintain accuracy in financial reporting.
• Resolved customer complaints effectively, fostering a positive store environment.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Developed strong relationships with repeat customers through friendly service interactions.