Summary
Work History
Education
Skills
Medical Billing
Timeline
RegisteredNurse
Crystal Bryant

Crystal Bryant

Winston-Salem,NC

Summary

Offering 50 years of experience in the Health Care Industry. Accomplished Owner at Dimensions of Health Care, adept in strategic planning and people management, significantly enhanced team collaboration and employee engagement. Leveraged strong relationship-building skills to foster professional growth, achieving notable improvements in retention rates. Expert in human resources management, with a proven track record of mentoring high-performing teams.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Owner

Dimensions of Health Care
08.2024 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Trained and motivated employees to perform daily business functions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Health Care Customer Service

50 Years Experience in Health Care
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Participated in ongoing training opportunities to stay current with best practices in health care aide services.
  • Provided emotional support for patients and families during times of stress and uncertainty.
  • Educated patients on self-care techniques, empowering them to take control of their health management.
  • Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Supported office operations by expertly handling administrative needs.

Clinical Liaison /Small Business Marketing Coordinator

Mount Eagle Health Care
03.2019 - 08.2024
  • Responded to and investigated complaints and concerns of patients.
  • Evaluated patient satisfaction and made suggestions for changes or improvements.
  • Educated health care professionals on ways to humanize patients' experiences.
  • Assisted in staff education and development by sharing clinical expertise in relevant areas such as wound care, respiratory therapy, or disease management.
  • Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
  • Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Tracked and reported on marketing campaign responses.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Managed workflow between staff, coordinating documents, and creative material distribution.
  • Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
  • Developed strong relationships with key industry influencers to expand brand reach and credibility.

Office Manager /Medical Billing Specialist

Midtown Chiropractic & Acupuncture
04.2011 - 01.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.

Education

Associate of Arts - Holistic Health Practitioner

Institute of Integrative Nutrition
New York, NY
08-2013

Associate of Applied Science - Health Care

Forsyth Technical Community College
Winston-Salem, NC
08.1976 - 05.1979

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Strategies and goals
  • Human resources management
  • Coaching and mentoring
  • Team leadership
  • Staff training/development
  • Customer service

Medical Billing

Medical Billing Certification 2020

Familiar with filing claims with Major Insurance Companies 


Timeline

Owner

Dimensions of Health Care
08.2024 - Current

Clinical Liaison /Small Business Marketing Coordinator

Mount Eagle Health Care
03.2019 - 08.2024

Office Manager /Medical Billing Specialist

Midtown Chiropractic & Acupuncture
04.2011 - 01.2019

Associate of Applied Science - Health Care

Forsyth Technical Community College
08.1976 - 05.1979

Health Care Customer Service

50 Years Experience in Health Care

Associate of Arts - Holistic Health Practitioner

Institute of Integrative Nutrition

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Crystal Bryant