Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CRYSTAL BUCHNER

Grand Rapids,MI

Summary


Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Store Manager

Sierra
05.2024 - Current
  • Lead 35-45 team members
  • New store set-up, launched 4 stores
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Empowers ASMs to assign team member work & ensure operational goals are met
  • Review & analyze operational reports with ASMs to drive store results
  • Collaborates with ASMs to identify store sales & business opportunities
  • Collaborates with loss prevention LP team to ensure all programs are communicated & followed
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Optimized store displays and appearance via strategic merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.

Manager-HR/Operations

Total Wine & More
04.2021 - 05.2024
  • Reflexis captain
  • Workday captain
  • Vendor Relations
  • Supports the SM in follow-up & implementation of HR practices & procedures
  • Jobvite management and recruitment to drive hiring
  • New hire orientation & onboarding
  • Training compliance follow-up
  • Minor enforcement training/compliance
  • Maintain personal files
  • Scheduling, timecard approval, & utilization of playbook
  • Team member engagement
  • Frontend management
  • Drive sales & world class customer service thru service, selection & price
  • Drive brand loyalty & rewards program
  • Inventory management and shrink reduction
  • New store set-up

Store Manager

Michaels Arts & Crafts
03.2005 - 04.2021
  • Department Manager 2005-2006
  • Set Planograms & adjacency's for transition of new merchandise
  • Maintain in-stock levels by downstocking, freight flow, recovery & quantity validation
  • Run & maintain store standards
  • Assistant Manager 2006-2008
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Responsible for hiring & onboarding process
  • Conducted team member performance reviews-set goals and objectives
  • Oversaw yearly inventory procedures
  • Store Manager 2008-2021
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Develop & execute 5S standards
  • Drive brand loyalty and rewards program
  • Utilize playbook for upcoming promotions & salesfloor presentations
  • Maintain recovery standards to support accurate on-hand integrity
  • Zone trainer for department managers with promotability within a year
  • Budget management and P&L review for maximum profitability
  • Manage inventory turns in accordance with company objectives
  • Perform daily ad walks to ensure accurate signing & instocks on ad product
  • Coordinated with team for timely inventory replenishment, ensuring product availability.
  • Responsible for relocating store to new build location
  • Work to maintain the attendance & punctually guidelines are being followed
  • Lead the team in the loss prevention procedures to secure merchandise and reduce shrink
  • District mentor for new store/assistant managers
  • Partnered with HR department to rewrite the annual review process
  • Development/Training of new leaders in the Company & key associate at the store level
  • Acting District Manager August 2016-October 2016
  • 13 store market leadership on financial & operational excellence
  • Weekly multi store tours to ensure company directives were executed timely
  • Maintain positive growth over all stores
  • Supports company goals by focusing on accountability, efficiency & world class customer service of store
  • Resolve customer concerns & drive world class customer service levels in store
  • Engaged in weekly conference calls to discuss company directives & upcoming initiates
  • MCX Assessor December 2016-February 2017
  • Certified as MCX training store starting 2018
  • Traveled often to multiple stores to perform store evaluations to ensure the stores were on processes

Guest Service Team Leader/Salesfloor Leader

Target
07.1997 - 03.2005
  • Supervises & directs 15+ team members of the daily tasks
  • Actively participates in the hiring process of new team members
  • Trains new hires & re-trains team members of new procedural/operational changes
  • Writes & conducts team member performance reviews, recommends & administers counseling & corrective action
  • Prepares terminals for daily operations & processes cash from daily sales
  • Set planograms & adjacencies for the transition of new merchandise
  • Run & maintain the zone standards for the store
  • Maintain the Common POS system
  • Drive RED Card saturation
  • Efficiency standards in the food court

Education

No Degree - Accounting, Business Management

GRAND VALLEY STATE UNIVERSITY
Allendale, MI

Undergrad studies -

NORTHERN MICHIGAN UNIVERISTY

Skills

  • Critical Thinking in Problem Resolution
  • Customer Service Excellence
  • Strong Organizational Skills
  • Team building and leadership
  • Retail Operations Management
  • Strategic Work Planning
  • Effective Merchandise Management
  • Retail inventory management

Certification

Tips

Timeline

Store Manager

Sierra
05.2024 - Current

Manager-HR/Operations

Total Wine & More
04.2021 - 05.2024

Store Manager

Michaels Arts & Crafts
03.2005 - 04.2021

Guest Service Team Leader/Salesfloor Leader

Target
07.1997 - 03.2005

Undergrad studies -

NORTHERN MICHIGAN UNIVERISTY

No Degree - Accounting, Business Management

GRAND VALLEY STATE UNIVERSITY

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CRYSTAL BUCHNER