Crystal Buckley
Warren,OH
Summary
Dedicated and self motivated professional with 29+ years of experience and a proven knowledge of HUD regulations desiring to apply industry knowledge, strong work ethic and skills to successfully fill the Compliance role at your company.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr. Operations Specialist
Millennia Housing Management
2023.05 - Current
- Worked in a variety of support functions that included marketing, operational consistencies and personnel support
- Help support and ensure successful company initiatives and operational rollouts
- Maintained regular property visits, which include file inspections, compliance, inspecting vacant units, grounds and amenities while providing suggestions/solutions for areas of improvements
- Worked with Property Manager to ensure resident files were re-certified timely and according to standards
- Assist in preparation of MOR (Management & Occupancy Review) audits and provided responses within required deadlines.
- Assist with quarterly inspections at the properties and help resolve the issues that are a result of the inspection
- Provided property coverage after employee resignations.
- Assist with maintaining delinquencies throughout portfolio
- Assisted property managers with the accurate submission of HAP vouchers to ensure timely receipt of HAP monies.
- Improved operation efficiency by streamlining processes and implementing best practices.
- Assisted Property Managers with special claim submissions
- Track and monitor compliance of TRACS and EIV
- Uploaded EIV reports to allow for retention of documents for resident files
- Provided mini training to employees when needed
- Provided OneSite support
Compliance Analyst
ABC Management Co
2013.09 - 2023.05
- Conduct periodic internal reviews or audits to ensure that compliance procedures are followed
- Identify compliance issues that require follow-up or investigation
- Provide assistance to internal or external auditors in compliance reviews
- Provide employee training on compliance related topics, policies, or procedures
- Review, process and submit monthly HAP's for 25 properties
- Process unreported income repayment plans for 25 properties
- Track and monitor EIV income discrepancies for completion
- Review potential special claims for 25 properties to ensure compliance with federal regulations and submit for approval
Assistant and Property Manager
ABC Management Company
1995.04 - 2023.05
- Manage and oversee operations, maintenance and administration in compliance with federal regulations
- Inspect grounds, facilities and equipment routinely to determine necessity of repairs
- Plan, schedule, and coordinate general maintenance, major repairs, and capital improvement projects
- Review Section 8 waiting list and process applications for vacant units in accordance with property Tenant Selection Plan
- Collect monthly rental payments and provide courtesy calls to ensure all payments are made within the required time period
- Prepare purchase orders and submit to corporate for payment
- Meet with board of directors monthly to provide updates on overall operations
- Complete certifications in accordance with HUD regulations
- Review tenant files for accuracy and compliance with HUD regulations
- Print, review and document EIV reports as required per policy and procedures
- Prepared budgets
Education
Retail Management - Retail Management
Bradford School of Business
Pittsburgh, PA04.1993
Skills
- Strong organization skills, ability to manage time and work effectively
- Interpersonal skills
- Computer skills
- Teamwork skills
- Detail oriented
- Communication skills
- Self motivated
Certification
- Certified Occupancy Specialist
- Tax Credit Specialist
- Voucher Specialist
Timeline
Sr. Operations Specialist
Millennia Housing Management
2023.05 - Current
Compliance Analyst
ABC Management Co
2013.09 - 2023.05
Assistant and Property Manager
ABC Management Company
1995.04 - 2023.05
Retail Management - Retail Management
Bradford School of Business
- Certified Occupancy Specialist
- Tax Credit Specialist
- Voucher Specialist
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