Crystal Buckner
Indianapolis,IN
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Intervention Specialist
Indianapolis Public Schools
08.2024 - 05.2025
- Developed individualized education plans for students with diverse needs.
- Facilitated small group interventions to enhance academic performance.
- Collaborated with teachers and staff to implement behavioral strategies.
- Monitored student progress and adjusted strategies accordingly.
- Utilized data analysis tools to assess student outcomes and effectiveness of interventions.
- Built strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Supported students with diverse needs, ensuring their academic progress aligned with IEP goals.
Support Specialist
Department Of Education
01.2023 - 08.2024
- Built strong relationships with students and parents, fostering open communication lines for academic success.
- Developed creative assessments to gauge student understanding while minimizing test anxiety.
- Improved student comprehension by utilizing various teaching methods and adapting to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
Pharmacy Technician
BioPlus Specialty Pharmacy
11.2023 - 04.2024
- Created new patient accounts within appropriate systems in a timely manner. Filed incoming documents accurately corresponding to patient chart. Responded to incoming correspondence and follows established processes, meets quality and production standards. Contacted appropriate parties as needed to obtain demographic information or related data. Entered referral, documented communications and actions in system.
Pharmacy Technician
BioPlus Specialty Pharmacy
11.2023 - 04.2024
- Created new patient accounts within appropriate systems in a timely manner. Filed incoming documents accurately corresponding to patient chart. Responded to incoming correspondence and follows established processes, meets quality and production standards. Contacted appropriate parties as needed to obtain demographic information or related data. Entered referral, documented communications and actions in system.
Pharmacy Technician
Walgreens Micro-Fulfillment Center
03.2023 - 12.2023
- Counted and filled prescriptions, affix labels, pack, and ship. Ran automated machinery, sorted medications, transitioned inventory through different workflow stages with a focus on Quality control. Helped Pharmacists, both those in the facility and those at other locations. Identified and communicated issues to senior level staff as appropriate. Resolved Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Completed HIPPA training and modules for Pharmacy Technicians.
Case Manager
Family and Social Services Administration
01.2022 - 12.2022
- Responded to all inquiries in a timely manner via phone or email. Performed data entry into state database. Eligibility Specialists gathered data for all relevant assistance programs either face-to-face or via phone with clients. Verified all information accurately to meet state policies.
- Monitored client progress and adjusted services based on ongoing evaluations.
- Facilitated communication between clients and community resources to enhance support systems.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Customer Care Associate
CareSource
12.2018 - 12.2019
- Provided Exceptional customer service to members receiving inbound calls regarding questions about their insurance coverage, prior authorization, medical/dental claims, and monthly premiums. Received inbound phone calls communicating with doctors and physicians inquiring about payments and prior authorization processing for claims and patient benefit coverage.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in developing training materials for new team members, enhancing onboarding process.
- Managed customer accounts, ensuring accurate information and timely updates.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Maintained good call control to quickly uncover questions and keep call times low.
Healthcare
IU Health Hospitals
06.2017 - 11.2018
- Administrative Assistant Provided general administrative and clerical support including mailing, scanning, faxing, and copying in a medical office setting. Opened, sorted and distributed incoming correspondence. Assisted in resolving any administrative problems. Answered calls from patients regarding their appointments, concerns and referrals. Prepared and modify documents including correspondence, reports and drafts.
- Front Office Specialist Checked in patients for their scheduled doctor’s appointment and verified medical insurance. Checked out patients and scheduled future appointments up to six months out. Filed medical charts. Verified accuracy of patient information. Collected co-pay payments from patients based upon insurance agreement. Purged medical charts of patients that were no longer being seen or never came to an appointment whose charts were three years or older.
Education
Bachelor of Science - Psychology
Martin University
Indianapolis, IN12-2025
Skills
- Proficient written communication
- Collaborative teamwork
- Health insurance expertise
- Trauma-informed care for child welfare
- Interpersonal communication
- Ensuring HIPAA compliance
- Collaborative teamwork
- Flexible learning approaches
- Emotional guidance
- Experience with autism spectrum disorders
- Analytical problem-solving
- Process documentation
Timeline
Intervention Specialist
Indianapolis Public Schools
08.2024 - 05.2025
Pharmacy Technician
BioPlus Specialty Pharmacy
11.2023 - 04.2024
Pharmacy Technician
BioPlus Specialty Pharmacy
11.2023 - 04.2024
Pharmacy Technician
Walgreens Micro-Fulfillment Center
03.2023 - 12.2023
Support Specialist
Department Of Education
01.2023 - 08.2024
Case Manager
Family and Social Services Administration
01.2022 - 12.2022
Customer Care Associate
CareSource
12.2018 - 12.2019
Healthcare
IU Health Hospitals
06.2017 - 11.2018
Bachelor of Science - Psychology
Martin University