Crystal Bullock
Yerington,NV
Summary
Dynamic Assistant Manager at Golden Gate with a proven track record in enhancing customer service and streamlining operations. Skilled in team leadership and conflict resolution, I effectively trained staff and optimized inventory management, resulting in improved efficiency and customer satisfaction. Committed to fostering a positive work environment and driving team performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Golden Gate
11.2022 - 02.2023
- Collaborated with team to streamline operational processes and enhance customer service.
- Assisted in training new staff on company policies and procedures for improved efficiency.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Developed scheduling system to optimize staff coverage during peak hours.
Porter
Pioneer Crossing Casino
02.2021 - 05.2021
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Increased workplace safety by immediately reporting potential hazards.
Shift Manager
McDonald's
01.2019 - 09.2020
- Supervised team members to ensure efficient service and compliance with operational standards.
- Trained new staff on procedures, safety protocols, and customer service excellence.
- Implemented scheduling adjustments to optimize labor costs during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and retention rates.
- Coordinated daily shift operations to maintain high-quality food preparation standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Temp
Spherion Staffing
10.2005 - 02.2006
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Temp
Manpower Temporary Services
09.2001 - 06.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Carson High School
Carson City, NV05.2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Conflict resolution
Timeline
Assistant Manager
Golden Gate
11.2022 - 02.2023
Porter
Pioneer Crossing Casino
02.2021 - 05.2021
Shift Manager
McDonald's
01.2019 - 09.2020
Temp
Spherion Staffing
10.2005 - 02.2006
Temp
Manpower Temporary Services
09.2001 - 06.2005
High School Diploma -
Carson High School