Excellent organizational and problem-solving skills with superior client service acumen. Take-charge professional delivering executive support and team leadership to program operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes program management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and assisting staff, and students as program. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Crystal Buotte
Rumford,ME
Summary
Overview
5
years of professional experience
1
Certification
Work History
RSU10 - Western Foothills Kids AssociationRumford, ME
Director
10.2023 - Current
Job overview
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Provided instructional leadership to faculty and staff in the areas of curriculum development, assessment practices and professional growth activities.
- Cultivated strong relationships with parents, students and members of the community to ensure a safe learning environment.
- Oversaw compliance with state and federal laws related to education programs, student rights and safety regulations.
- Facilitated communication between teachers, administrators, families and other stakeholders in order to promote collaboration among all participants in the educational process.
- Monitored student academic performance data in order to identify trends or areas of need that require additional resources or support.
- Organized regular meetings with faculty members to discuss issues related to instruction, assessment strategies and classroom management techniques.
- Served as a liaison between school administration, local government agencies and external organizations involved in providing educational services.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Prepared presentations for board meetings summarizing key developments within the company.
WebPTPhoenix, AZ
Claims Processing Supervisor
05.2022 - 09.2023
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
WebPTPhoenix, AZ
Senior Billing Specialist
07.2020 - 05.2022
Job overview
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Investigated and resolved issues to maintain billing accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Reviewed and submitted workers' compensation claims.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Input statement information, reconciled accounts and resolved discrepancies.
- Checked claims coding for accuracy with ICD-10 standards.
Hannaford SupermarketsRumford, ME
Baker
02.2019 - 07.2020
Job overview
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Operated POS system to process bakery sales transactions.
- DUPE -Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Provided customers with detailed information about available services and products in bakery.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Adhered to food safety protocols to protect customers.
- Replenished bakery cases and faced products throughout each shift.
- Completed timely and thorough shift change procedures.
- Suggested appropriate products and answered questions for customers.
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Handled credit and debit card payment processing to complete purchasing experience.
- Consulted with customers to provide advice about designs and document requirements.
Education
James W. Mitchell High SchoolNew Port Richey, FL
High School Diploma
05.2004
University Overview
Skills
- Invoicing Proficiency
- Audit Procedures
- Fiscal Reporting
- Medical Transport Billing
- Medical Billing and Collections
- Billing Dispute Resolution
- Claims Processing
- Budget Control
- Business Development
- Business Administration
- Operations Management
- Project Coordination
- Staff Management
- Project Management
- Strategic Planning
- Creativity and Innovation
- Financial Reporting
- Organizational Development
- Program Management
Certification
- CHRC
Timeline
Director
RSU10 - Western Foothills Kids Association
10.2023 - Current
Claims Processing Supervisor
WebPT
05.2022 - 09.2023
Senior Billing Specialist
WebPT
07.2020 - 05.2022
Baker
Hannaford Supermarkets
02.2019 - 07.2020
James W. Mitchell High School
High School Diploma
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