Crystal Burden Bond
Independence,USA
Summary
A hardworking and motivated administrative assistant with 10 years of mental health experience and 20 years of customer service experience. I'm looking for an opportunity for growth that would allow me to utilize my administrative skills as well as mental health background.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
Children's Mercy Hospital
10.2024 - Current
- Assistant to 11 psychologists
- Schedule meetings
- Reimbursements and travel plan requests
- Mantain the General Pool waitlist
- Send and receive patient paperwork
- Order patient protocols
- Triage consults
- Score protocols
Coding and Billing Specialist
KC Bone and Joint
08.2024 - 10.2024
- Edit medical claims according to coding and insurance guidelines and submit to insurance
- Edit surgery claims according to coding and insurance guidelines and submit to insurance
- Prior authorization for Botox and other speciality drugs
- Schedule new patients for specialty drug injections
Administrative Assistant III
Children's Mercy Hospital
11.2019 - 08.2024
- Assisted 10 providers, 6 Developmental Pediatricians and 4 Psychologists
- Scheduled meetings
- Scheduled new and existing patients
- Scored protocols and got new patient charts ready
- Attended and took notes for section meetings
- Travel and reimbursement requests
- Answered and returned calls.
Medical Records/Front Desk
Pediatric Care Specialists
10.2015 - 11.2019
- Scanned and kept record of all charts
- Completed record releases from patients and other facilities
- Answered phones for front desk and medical records
- Checked patients in and out
- Scheduled new and existing patients
- Managed schedule for office Psychologist, Dr
Front Desk/Billing
Behavioral Health Specialists
06.2014 - 10.2015
- Scheduled new and existing patients for 8 providers
- Checked patients in and out
- Completed record releases
- Input payments from patients and insurance companies
- Followed up on unpaid claims
- Prepped charts for each provider each week.
Merchandise and Customer Assistance
Sears
01.2004 - 11.2014
- Assisted customers on the floor and registers in softlines
- Placed new merchandise on floor per company standards
- Put up sale signs for every sale
- Back up assistance for jewelry department
- Was softlines lead from 2006-2010
- Kept floor and fitting rooms per company standards
- Was employee of the month 2 months in a row.
Education
Certificate - Billing and Coding Specialist
Metropolitan Community Colleges of Kansas City
Independence, Missouri05.2024
Bachelor's of Science - Social Psychology
Park University
Parkville, Missouri05.2014
Skills
- Hard-working
- Motivated
- Self-management
- Communication
- Problem solving
Certification
AAPC, 2023-12-01
Timeline
Administrative Assistant III
Children's Mercy Hospital
10.2024 - Current
Coding and Billing Specialist
KC Bone and Joint
08.2024 - 10.2024
Administrative Assistant III
Children's Mercy Hospital
11.2019 - 08.2024
Medical Records/Front Desk
Pediatric Care Specialists
10.2015 - 11.2019
Front Desk/Billing
Behavioral Health Specialists
06.2014 - 10.2015
Merchandise and Customer Assistance
Sears
01.2004 - 11.2014
Bachelor's of Science - Social Psychology
Park University
Certificate - Billing and Coding Specialist
Metropolitan Community Colleges of Kansas City