Crystal Burger
Fishers,IN
Summary
Dynamic professional with extensive experience in client case management at Talitha Koum Women's Recovery House. Proven ability in crisis intervention and strong verbal communication, enhancing client satisfaction and support. Skilled in developing individualized recovery plans, building collaborative team environments, and facilitating group processes to achieve positive outcomes.
Overview
27
27
years of professional experience
Work History
Assistant House Manager
Talitha Koum Women's Recovery House
12.2020 - Current
- Case Management
- Work with other providers providing our clients with up-to-date referrals as needed.
- Trauma Informed Care (Healing Trauma 12 week group)
- Administer medications as prescribed by doctor.
- Provide One on one peer support
- Transport clients to appointments, classes or meetings with company vehicle.
- Intakes/Discharges
- Recovery Plans
- Exit Plans
- Interviews
- Lead Groups, discussions and 12 step groups.
- Assisted in training new team members, resulting in increased productivity and overall client care.
Intake Manager
Hickory House
08.2022 - 06.2023
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Substance Use History Evaluations
- Mental Health History Evaluations
- Insurance
- Was on call to meet clients' needs after business hours.
- Attended clinical meetings each week to go over each client's needs individually as a team.
- Managed 10-15 intakes weekly.
Facility Office Manager
White River Christian Church
11.2018 - 12.2020
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Bar Manager
Savannah Winery
08.2014 - 07.2018
- Closed out cash register and prepared cashier report at close of business
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Daily Bank Deposits
- Scheduling for staff of 8
Server/Bartender
Mogger's Brewery
01.2012 - 06.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Loan Assistant
Advance America
03.2011 - 07.2011
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
Home Health Aide
Beth's Blessings Private Home Health Care
10.1998 - 03.2003
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Education
Associate of Science - Human Services
Ivy Tech Community College
Hamilton, CO08-2026
Skills
- Strong verbal communication
- Problem-solving skills
- Proficient in task management
- Crisis Intervention
- Brief Action Training
- Collaborative team member
- Client case management
- Individualized support
- Facilitating group processes
- Effective communicator
- Time management
Timeline
Intake Manager
Hickory House
08.2022 - 06.2023
Assistant House Manager
Talitha Koum Women's Recovery House
12.2020 - Current
Facility Office Manager
White River Christian Church
11.2018 - 12.2020
Bar Manager
Savannah Winery
08.2014 - 07.2018
Server/Bartender
Mogger's Brewery
01.2012 - 06.2014
Loan Assistant
Advance America
03.2011 - 07.2011
Home Health Aide
Beth's Blessings Private Home Health Care
10.1998 - 03.2003
Associate of Science - Human Services
Ivy Tech Community College
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