Crystal Burns
Kettering
Summary
Dedicated professional with extensive experience in patient care at Trinity, excelling in promoting independence and comfort. Skilled in meal preparation and personal hygiene assistance, I effectively collaborated with healthcare teams to enhance service delivery. Known for strong communication and problem-solving abilities, I consistently prioritize patient needs and satisfaction.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Trinity
Dayton, OH
01.2026 - Current
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Maintained accurate patient records, ensuring compliance with health regulations and protocols.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
Owner/Operator
5 Star Pro Service's
Kettering, OH
06.2017 - 12.2025
- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Managed scheduling and dispatching of service teams to optimize workflow efficiency.
- Developed training programs for new hires to enhance skillsets and operational knowledge.
- Implemented quality control measures, consistently improving service delivery processes.
Childcare Provider
Everybody Fitness
Kettering, OH
06.2021 - 10.2023
- Supervised daily activities to ensure safety and engagement of children.
- Developed and implemented age-appropriate learning activities and games.
- Assisted in maintaining a clean and organized childcare environment.
- Communicated effectively with parents regarding children's progress and needs.
Call Center Representative
Victoria's Secret
Kettering, OH
08.2017 - 01.2023
- Assisted customers with product inquiries and order tracking to enhance satisfaction.
- Resolved customer issues promptly, ensuring efficient service delivery and positive experiences.
- Processed returns and exchanges accurately, maintaining company policies and procedures.
- Utilized CRM systems to document interactions and streamline customer communication.
Education
No Degree - Social Work
Sinclair Community College
Dayton, OHSkills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
Timeline
Home Health Aide
Trinity
01.2026 - Current
Childcare Provider
Everybody Fitness
06.2021 - 10.2023
Call Center Representative
Victoria's Secret
08.2017 - 01.2023
Owner/Operator
5 Star Pro Service's
06.2017 - 12.2025
No Degree - Social Work
Sinclair Community College