Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Burt

Fort Payne,AL

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Laborer Operator

Harco Metal Products
09.2021 - Current
  • Complied with legal and company requirements to create safe, efficient work environment.
  • Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
  • Performed frequent heavy lifting up to Number pounds, climbing and working in confined spaces to achieve company goals.
  • Operated industrial equipment and hand tools for company in Type industry.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Enhanced project efficiency by consistently completing tasks within established deadlines and meeting quality standards.
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Improved worksite organization through meticulous attention to detail in material management, storage, and disposal.
  • Upheld high-quality standards in all aspects of work performed, resulting in fewer errors and delays throughout the project lifecycle.
  • Delivered reliable customer service by addressing client inquiries professionally and resolving issues promptly whenever possible.
  • Cleaned and maintained tools, equipment and worksites.

Daycare Teacher

The ROC Learning Center
10.2020 - 09.2021
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Gathered materials and resources to prepare for lessons and activities.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.

Manager's Assistant

Subway
10.2009 - 05.2014
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Utilized Software to create and edit correspondence, documents and materials.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Customer Service Cashier

MAPCO Mart
03.2017 - 06.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Utilized various software applications to process customer orders.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

Receptionist

Herren’s Heating And Cooling
01.2013 - 02.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected Type payments, processed transactions and updated relevant records.

Education

High School Diploma -

North Sand Mountain High School
Higdon, AL
05.2009

Skills

  • Equipment Operations
  • Assembly Procedures
  • Vehicle Maintenance
  • Quality Assurance
  • Power Tool Use
  • Supply Management
  • Team Support
  • OSHA Compliance
  • Team Coordination
  • Good Judgement
  • Heavy Lifting
  • Valid Driver's License
  • Decision-Making
  • Safety Compliance
  • Safe Equipment Operation
  • Effective Communication Skills
  • Following Directions
  • Team Leadership
  • Project Management
  • Clean Driving Record
  • Quality Control
  • Measurements and Calculations

Strong communication skills

Ability to multitask

Quick thinker/learner

Problem Solving

Timeline

Laborer Operator

Harco Metal Products
09.2021 - Current

Daycare Teacher

The ROC Learning Center
10.2020 - 09.2021

Customer Service Cashier

MAPCO Mart
03.2017 - 06.2021

Receptionist

Herren’s Heating And Cooling
01.2013 - 02.2017

Manager's Assistant

Subway
10.2009 - 05.2014

High School Diploma -

North Sand Mountain High School

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Crystal Burt