Crystal Butler
Fort Worth,TX
Summary
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Newstart Inc
Fort Worth, TX
03.2024 - Current
- Assisted in planning and implementing recreational activities for participants.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Work From Home Agent
QuickBooks
Wichita Falls, TX
01.2023 - 12.2023
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative /SME Team Leader
Livexconnect
Fort Worth, TX
11.2020 - 12.2022
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Strengthened customer retention by offering discount options.
- Evaluated performance of individual employees based on their ability to meet established standards of quality assurance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Work From Home Agent
NexRep
Fort Worth, TX
12.2018 - 11.2020
- Developed trust relationships with customers to ensure repeat business opportunities.
- Troubleshot technical issues related to products or services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Adhered to company policies and procedures while assisting customers with their needs.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
Rehabilitation Counselor
Newstart Inc
Fort Worth, TX
09.2016 - 10.2018
- Monitored client participation in treatment programs while providing ongoing feedback regarding progress towards established objectives.
- Facilitated support groups for individuals with disabilities to encourage networking and resource sharing among participants.
- Provided crisis intervention services when needed by utilizing various therapeutic approaches such as cognitive-behavioral therapy or dialectical behavior therapy with the guidance of a RN and Behavioral Therapist.
- Collaborated with employers to create job opportunities that best matched the skills and abilities of each client.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO09-2020
Skills
- Appointment Scheduling
- Indirect Patient Care
- Progress Documentation
- Direct Patient Care
- Chronic Disease Management
- ADL support
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Scheduling
- Account updating
- Typing 35 WPM
- Dispute Resolution
- Training and mentoring
- Problem-solving aptitude
- Task Prioritization
References
References available upon request.
Timeline
Direct Support Professional
Newstart Inc
03.2024 - Current
Work From Home Agent
QuickBooks
01.2023 - 12.2023
Customer Service Representative /SME Team Leader
Livexconnect
11.2020 - 12.2022
Work From Home Agent
NexRep
12.2018 - 11.2020
Rehabilitation Counselor
Newstart Inc
09.2016 - 10.2018
Bachelor of Science - Business Administration
Colorado Technical University
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