Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Butler

Pasadena,TX

Summary

Dynamic leader and certified CRM software expert with a proven track record of elevating online sales and enhancing customer satisfaction at Texas Auto. Leveraged digital marketing strategies and team leadership qualities to consistently sell 20-25 cars monthly. Excelled as a Porsche Brand Ambassador, boosting brand engagement and maintaining a 20 car monthly average through exceptional service and product knowledge.

Overview

7
7
years of professional experience

Work History

Certified Sales Professional

Big Star Honda
10.2024 - Current
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Certified Sales Professional

Internet Sales Manager

Texas Auto
05.2020 - 10.2025
  • Responded to internet inquiries and phone calls in timely matter.
  • Provided superior and individualized customer service.
  • Finance and Insurance Assistant.
  • Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
  • Kept detailed records of sales and contracts.
  • Increased online sales by implementing effective marketing strategies such as social media presence.
  • RouteOne, CDK, ELeads, Vinsolution, & DriveCentric Certified.
  • Maintained a 20-25 cars per month sold, month over month.

Sales and Brand Ambassador

Porsche Of River Oaks
07.2022 - 02.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by being a certified Porsche Brand Ambassador.
  • Enhanced brand recognition by attending promotional events which engaged clients with product demonstrations similar to Cars and Coffee, Women Leading Medicine, etc.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.
  • Maintained a 20 car a month average.

General Manager

Prohibition
07.2018 - 05.2020
  • Managed (daily, monthly, and annual) budget implementations, employee reviews, training, schedules, and contract negotiations with local vendors.
  • Developed and implemented strategies to increase sales and profitability which was not limited to private dinners with wine and spirits pairing, rehearsal dinners, and weekend events for our local clients to immerse themselves in.
  • Optimized profit from previous net losses.
  • I utilized City of Houston permits, TABC certifications, WSET certifications, etc... to provide our clients with the highest levels of satisfaction which led to high client retention.

Education

Bachelor of Arts - International Business

University of Houston
Houston, TX
12-2015

Skills

  • Team Leadership Qualities
  • Online Sales Techniques
  • Appointment Scheduling
  • Digital Marketing
  • CRM Software Certification/Mastery

References

Professional References 
  • Mo Nazzal 281-704-7978

General Sales Manager, Texas Auto South


  • Samir Khan 405-408-1992

Business Director, Texas Auto South


  • Michael Rodriguez 281-705-8881

General Manager, Texas Auto South


  • David Lefkowitz 713-851-8522

General Sales Manager, Porsche River Oaks

Timeline

Certified Sales Professional

Big Star Honda
10.2024 - Current

Sales and Brand Ambassador

Porsche Of River Oaks
07.2022 - 02.2023

Internet Sales Manager

Texas Auto
05.2020 - 10.2025

General Manager

Prohibition
07.2018 - 05.2020

Bachelor of Arts - International Business

University of Houston

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Crystal Butler