Crystal Byrd
Greenville,SC
Summary
Detail-oriented individual with exceptional communication and administrative management skills. Proven ability to handle multiple tasks effectively and efficiently in multi-faceted environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting the company mission statement.
Overview
16
16
years of professional experience
Work History
Assistant Facilities Manager (Hybrid)
Goodfellas Storage
08.2024 - 03.2025
- Enhanced tenant satisfaction through prompt resolution of maintenance requests and proactive communication with occupants.
- Assisting with monthly financial reports and AR/AP concerning vendors
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Payroll for 1099 employees along with applicable paperwork for tax purposes
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels within set budget requirements
- Contributed to the development of sales strategies to attract and keep new customers.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Helped develop website portals and social media pages to promote the business.
Director of Operations
Ronald McDonald House Charities of the Carolinas
11.2021 - 08.2024
- An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established strong partnerships with vendors and suppliers to improve collaboration and ensure alignment with business requirements.
- Monitored budget taking into account business needs, supplies cross referencing with donor gifts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
- Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Revenue Optimization Specialists (Remote)
MSN Healthcare & Wellness
05.2021 - 08.2022
- Accounts receivables for delinquent accounts for Radiology based offices due to client via applicable insurance company.
- Upload and enforce compliance with hospital policies and federal regulations such as HIPAA
- Managed multiple client accounts simultaneously, prioritizing tasks and maintaining strong attention to detail under tight deadlines.
- Reviewed and validated accuracy of charges, including dates of service, services provided, location, patient identification, and provider signature through the hospital systems
- Trained junior team members on best practices in optimization strategy, fostering a culture of continuous improvement.
Insurance & Billing Representative
Rheumatology Assoc. @ IMA of Greenville
05.2018 - 02.2021
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted patients with past due accounts to formulate payment plans and discuss restructuring options.
- Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
- Received incoming information for payments and entered into database system.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
- Assisted with month-end close activities, ensuring accurate financial reporting within set deadlines.
- Worked with multiple departments to check proper billing information.
Night Auditor
Holiday Inn Express & Suites Greenville Airport
08.2018 - 12.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Welcome guests in a warm and friendly manner overnight for their stay
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Collects payments by accepting cash, check, or charge payments from customers
- Balances cash drawer by counting cash at beginning and end of work shift
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Developed and maintained positive relationships with guests for satisfaction.
- Assists team mate with the Breakfast setup and also make sure the market place was stock with inventory and goods
- Additionally, transported guests by shuttle to the Airport when needed
Administrative Office Manager
Gateway Children's' Mental Health Services
08.2009 - 12.2018
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coding/Data Entry of insurance claims into clearinghouse
- Assist with credentialing of MD's with insurance carriers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Developed strong relationships with other medical facilities for referrals through exceptional customer service and timely responses to inquiries.
- Created reports, presentations and other materials for executive staff.
- Scanning of charts/billing into EMR
- Registration/Check out of patients/ Nurse follow up messages
- Improved communication between departments for better collaboration and problem solving.
- Claims rejections resolutions and resubmits to insurance.
- Assisted executive management with special projects as needed to support overall business objectives.
- Completed weekly manual payroll for staff as needed.
- Oversaw office inventory activities by ordering and stocking
Education
Human Resource Generalist
Greenville Technical College
Greenville, SC01.2024
Medical Billing & Coding
Greenville Technical College
Greenville, SC12.2023
Associate of Applied Science - Computer & Information Science Major in Medical Administration
ECPI University
Greenville, SC02.2008
Skills
- Budget management
- Problem-solving aptitude
- Property management
- Employee supervision and task delegation
- Performance evaluation
- Consistent reliability
- Optimistic mindset
- Skilled in resolving conflicts
- Collaborative teamwork
- Preventive Maintenance
- Strong relationship-building skills
- Creative problem solver
- Customer engagement
- Strong ethical standards
- Team leadership
- Employee hiring
Timeline
Assistant Facilities Manager (Hybrid)
Goodfellas Storage
08.2024 - 03.2025
Director of Operations
Ronald McDonald House Charities of the Carolinas
11.2021 - 08.2024
Revenue Optimization Specialists (Remote)
MSN Healthcare & Wellness
05.2021 - 08.2022
Night Auditor
Holiday Inn Express & Suites Greenville Airport
08.2018 - 12.2020
Insurance & Billing Representative
Rheumatology Assoc. @ IMA of Greenville
05.2018 - 02.2021
Administrative Office Manager
Gateway Children's' Mental Health Services
08.2009 - 12.2018
Human Resource Generalist
Greenville Technical College
Medical Billing & Coding
Greenville Technical College
Associate of Applied Science - Computer & Information Science Major in Medical Administration
ECPI University
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