Proven Professional Excellence
CRYSTAL C. MUKES
HOUSTON,TX
Summary
- Highly qualified SAP ECC Supply Chain Operations analyst with over 25 years of industry experience in O/G, chemical, food distro. Broad understanding of Data Analytics, Supply Chain Operations, Master Data, Process Improvement, Data Governance & Logistics. A results-driven, professional with demonstrated interpersonal with mastery of functional problem-solving skillset. Articulate, energetic with a high aptitude for developing & cultivating partnerships. Has steadily built strong and lasting relationships with business stakeholders in upward moving, global organizations.
- Remote
- Willing to Travel as needed
Overview
25
25
Work History
SAP Implementation Consultant
Suzuki Marine
04.2024 - Current
- Implemented configuration changes to align with evolving business needs
- Manages system integration projects, reducing redundancy and improving data consistency.
- Led SAP process document walkthroughs and workshops resulting in enhanced user adoption and satisfaction.
- Solved functional and technical obstacles and worked closely with project team from different business streams.
- Managed risks effectively during project implementation phases through meticulous global planning and risk assessments.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Evaluated third-party software solutions for compatibility with existing systems into the overall SAP solution, ensuring seamless integration and functionality.
- Coached and supports third-party clients, creating self-sufficient competencies.
- Travels to client locations to discuss SAP solutions
- Collaborate with teams to discuss SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
Sr SAP Analyst - Issue Resolution & Supply Chain Operations
SABIC Innovative Plastics, LLC
01.2018 - 04.2024
- Provided guidance on supply chain processes to devise effective contingency strategies.
- Air and Ocean exports in collaboration with ICO, GCS, Trade Compliance, Divisions, Plants and DC's, 3PL partners, etc
- Supported the process and review of Standard Operating Procedures (SOPs).
- Aligned cross-functional systems and teams to harmonize data processes with business goals.
- Prioritized essential tasks while leading effective projects through Supply Chain tools and Lean Six Sigma methodologies.
- Participates in and at times lead incident investigation teams for troubleshooting and determining root cause of operational issues/problems
- Supported execution of optimal carrier strategies for high-volume export lanes.
- Inventory data steward & understands, complies with, and participates in the Management of Change (MOC) process
- Able to expertly manage, track, and perform multiple tasks simultaneously.
- Oversaw U.S., MX, CA Regions' third-party logistic air and ocean provider network.
- Facilitated quarterly business reviews by guiding discussions on core KPIs.
- Worked closely with third party logistics providers
- Resolved day-to-day supply chain issues and promote operational consistency within internal teams
- Represents supply chain on ERP meetings working closely with the development team to ensure the system is set up properly and that the data is accurate & ensures quality of master data in key systems, as well as development and documentation of processes with other functional data owners to support ongoing maintenance and data integrity
- Coordinated across PM, MM, SD, TM, LE, QM WMS modules to enhance operational efficiency.
Sr SAP Asset Materials Lead
Technip FMC
09.2017 - 01.2018
- Worked alongside Operations, Finance, IT, and remote Warehouse teams to deliver an effective 90-day project focused on precise physical asset inventory counting.
- Managed, created and imported master data scripts & maintained asset ledger with daily collaboration with Warehousing, Inventory and Finance managers
- SAP R/3, ECC, Sharepoint MM, QM
- Lead Project Team of 5 ppl
Vendor MD Implementation Team Lead
Lyondell Basell
11.2016 - 06.2017
- Responsible for Master Data input and analysis relating to Vendor Master Data, pre-implementation and complete during Phase 1 of MDG (Master Data Governance) implementation
- Reviewed and validated requests to ensure data accuracy across multiple departments.
- Daily collaboration with AP, Procurement, Sales, and Tax Departments
- Performed Vendor master updates and new vendor creations
- Worked alongside the Analysis tech team to troubleshoot and resolve configuration issues within SAP SCM applications.
- Successfully finalized global tax validations
- Directed team of SAP specialists to deliver end user training and conduct post-implementation review.
- Successful completion of the initiative
SAP Implementation Analyst
WhiteWave Foods
07.2015 - 08.2016
- Supported development of precise SD & MM master data specifications for the first ERP implementation phase.
- Collaborated with Senior Management to identify transition plans for new and existing processes.
- Collaborated project team in a dynamic environment with shuffling priorities and responsibilities
- Drafted comprehensive work instructions.
- Executed Winshuttle scripts, SE16 queries, and SQ00 transactions to support daily operations.
- Onsite & remote SAP Synergy lead post implementation training
- Communicated with validation lead to document all issues and Gap analysis to upcoming project timelines
- Utilized MS Office, SharePoint, and key modules like PM/WM/SD/MM in data migration workflows.
- Project Team Lead
Lead Information Manager
KBR
01.2012 - 01.2015
- Managed and executed Information Management activities to fulfill contractual obligations.
- Reported to Director of Information Technology
- Enhanced compliance by overseeing user training, access management, and documentation of security protocols.
- Collaborated on leadership teams for over 20 specialized and small-scale projects by offering guidance and resolving system challenges.
- Project Engineer
- Managed Document Management Team members (15 people)
- Delivered services on time and within the budgeted hours
- Aligned with IT to ensure onboarding and training materials and project user audits on schedule
- Collaborated across internal and external teams to align on project goals.
- DOCUMENTUM, SHAREPOINT, MS OFFICE, ORACLE, SAP FI
SAP Master Data Analyst SAP
BP Oil Co
01.2011 - 01.2012
- Contributor and Data Steward Lead
- Assigned the tasks of delivering, maintaining, troubleshooting and enhancing SAP functionality by applying Customer, Vendor and Material Master data extracts, reports and best practices in order to maintain data integrity
- Managed and maintained Inventory price books, inventory data, and SAP reports
- B2B liaison for category managers to suppliers; interfaced with various other teams to support regional contract project success such as Procurement, Subcontracts, Material Control, Property Administration, Quality Assurance, Finance, Project Controls
- Led educational awareness & compliance training
- Responsible for supporting SAP master data entries
- Performed data gap analysis in order to recommend best practices to improve process and overall team production for the project
- Created training and work instructions post implementation
- SAP, ECC, MS AZURE, SHAREPOINT, S4 HANA (SD, MM Super User)
Global SAP Master Data Analyst II
Shell Oil Co
01.2008 - 01.2011
- Delivered reporting, training sessions, and efficient management strategies for complex datasets.
- Conducted end-user reviews and provided critical feedback for enhanced process optimization.
- Maintained consistent communication with multiple teams to streamline processes and data migration efforts.
- Aided in constructing Access databases aimed at effectively cataloging incoming requests for Master Data alterations within the Global Supply Chain team.
- Specialized in ERP systems, emphasizing EDI processes and vendor/supplier SRM/CRM modules.
- Directed cross-functional training sessions to enhance end-user proficiency.
Education
Business Information Systems -
Devry University
Houston, TX01.2005
Montreat College
Montreat, NC01.1991
Skills
Business-to-Business Sales/Client Services
SAP S/4 HANA (FIORI)
Jira Scrum Team
Supports integration tests and UAT
Proven ability to prioritize multiple tasks and align with project deadlines in a fast-paced environment
Ability to build relationships and trust with internal and external stakeholders
Superior organizational skills, independent judgment and superior leadership
Relevantprojecthistory
- 3M , REMOTE - SAP - TM Consultant -REMOTE
- LOCKHEED MARTIN - SAP/ARIBA Implementation Consultant - REMOTE
- CITGO PETROCHEMICAL CO - HOUSTON, TX, Finance Team - SAP Payment Card Security Analyst
- HUNTSMAN CHEMICAL CO - THE WOODLANDS, TX, Advanced Materials - SAP Client Services Advisor
- CITIFINANCIAL, EDEN PRAIRIE, MN Collections Data Center -Data Quality Lead
- CHECKPOINT SECURITY SYSTEMS, EDEN PRAIRIE, MN, Operations Group - SAP RMA Licensing Administrator
Timeline
SAP Implementation Consultant
Suzuki Marine
04.2024 - Current
Sr SAP Analyst - Issue Resolution & Supply Chain Operations
SABIC Innovative Plastics, LLC
01.2018 - 04.2024
Sr SAP Asset Materials Lead
Technip FMC
09.2017 - 01.2018
Vendor MD Implementation Team Lead
Lyondell Basell
11.2016 - 06.2017
SAP Implementation Analyst
WhiteWave Foods
07.2015 - 08.2016
Lead Information Manager
KBR
01.2012 - 01.2015
SAP Master Data Analyst SAP
BP Oil Co
01.2011 - 01.2012
Global SAP Master Data Analyst II
Shell Oil Co
01.2008 - 01.2011
Business Information Systems -
Devry University
Montreat College
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