Crystal Cain
Mobile,AL
Overview
8
8
years of professional experience
Work History
Collection Technician
American Redcross
Mobile, AL
07.2017 - 03.2025
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Educated patients on proper blood draw techniques.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained accurate records of collected specimens and test results.
- Performed quality control tests on collected specimens.
- Followed all safety protocols when handling hazardous materials.
- Processed samples accurately and efficiently.
- Provided assistance to clinical staff during patient visits.
- Documented patient information into electronic medical records system.
- Monitored inventory levels of supplies used in phlebotomy services.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Processed returns efficiently according to company policies and procedures.
- Managed inventory levels through accurate record keeping.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Received incoming shipments and verified contents against packing slips.
- Organized materials into appropriate storage areas based on product type or size.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Monitored inventory levels and re-ordered supplies when necessary.
- Operated computers to access information related to shipping activities.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Education
Diploma - Pharmacy Tech
Virginia College
Mobile, AL05-2012
Some College (No Degree) - Medical Assistant/Phlebotomy
Remington College
Mobile, ALSkills
- Specimen collection and preparation
- Patient education
- Electronic medical records management
- Quality control testing
- Inventory management
- Specimen collection
- Laboratory specimen preparation
- Electronic medical records
- Hazardous material handling
- Customer service
- Emergency response
- Blood draw techniques
- Phlebotomy procedures
- Data entry
- Communication skills
- Attention to detail
- Time management
- Data recording
- Centrifugation techniques
- Sample collection
- Sample preparation
- Biohazard disposal
- Microscope operation
- Laboratory safety
- Specimen handling
- Chemical storage
- Paperwork processing
- Social perception
- Creative problem solving
- Software proficiency
- Administration and management
- Pleasant telephone demeanor
- Teamwork and collaboration
- Problem-solving aptitude
- Professional demeanor
- Self motivation
- Assertiveness
- Work Planning and Prioritization
- Process improvement
- Dispute resolution
- Continuous improvement
- Written communication
- Organization skills
- Problem-solving abilities
- Analytical thinking
- Confidentiality maintenance
- Teamwork
- Multitasking
- Team building
Timeline
Collection Technician
American Redcross
07.2017 - 03.2025
Diploma - Pharmacy Tech
Virginia College
Some College (No Degree) - Medical Assistant/Phlebotomy
Remington College
Similar Profiles
Chynitia TaylorChynitia Taylor
Mobile Phlebotomist/ Commercial Truck Driver at American RedcrossMobile Phlebotomist/ Commercial Truck Driver at American Redcross
Lillian ChristopherLillian Christopher
Mobile Phlebotomist at American RedCrossMobile Phlebotomist at American RedCross
Herndon WhiteHerndon White
Mobile Unit Assistant at American RedcrossMobile Unit Assistant at American Redcross
Venkata GudimanchiVenkata Gudimanchi
Volunteer at American RedcrossVolunteer at American Redcross
Vivian LandwehrVivian Landwehr
Licensed Physical Therapist Assistant at Upstream RehabilitationLicensed Physical Therapist Assistant at Upstream Rehabilitation