Crystal Cain
Mobile,AL
Overview
8
8
years of professional experience
Work History
Collection Technician
American Redcross
Mobile, AL
07.2017 - 03.2025
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Educated patients on proper blood draw techniques.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained accurate records of collected specimens and test results.
- Performed quality control tests on collected specimens.
- Followed all safety protocols when handling hazardous materials.
- Processed samples accurately and efficiently.
- Provided assistance to clinical staff during patient visits.
- Documented patient information into electronic medical records system.
- Monitored inventory levels of supplies used in phlebotomy services.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Processed returns efficiently according to company policies and procedures.
- Managed inventory levels through accurate record keeping.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Received incoming shipments and verified contents against packing slips.
- Organized materials into appropriate storage areas based on product type or size.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Monitored inventory levels and re-ordered supplies when necessary.
- Operated computers to access information related to shipping activities.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Education
Diploma - Pharmacy Tech
Virginia College
Mobile, AL05-2012
Some College (No Degree) - Medical Assistant/Phlebotomy
Remington College
Mobile, ALSkills
- Specimen collection and preparation
- Patient education
- Electronic medical records management
- Quality control testing
- Inventory management
- Specimen collection
- Laboratory specimen preparation
- Electronic medical records
- Hazardous material handling
- Customer service
- Emergency response
- Blood draw techniques
- Phlebotomy procedures
- Data entry
- Communication skills
- Attention to detail
- Time management
- Data recording
- Centrifugation techniques
- Sample collection
- Sample preparation
- Biohazard disposal
- Microscope operation
- Laboratory safety
- Specimen handling
- Chemical storage
- Paperwork processing
- Social perception
- Creative problem solving
- Software proficiency
- Administration and management
- Pleasant telephone demeanor
- Teamwork and collaboration
- Problem-solving aptitude
- Professional demeanor
- Self motivation
- Assertiveness
- Work Planning and Prioritization
- Process improvement
- Dispute resolution
- Continuous improvement
- Written communication
- Organization skills
- Problem-solving abilities
- Analytical thinking
- Confidentiality maintenance
- Teamwork
- Multitasking
- Team building
Timeline
Collection Technician
American Redcross
07.2017 - 03.2025
Diploma - Pharmacy Tech
Virginia College
Some College (No Degree) - Medical Assistant/Phlebotomy
Remington College