Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Crystal Caldwell

Fort Lauderdale,FL

Summary

I am a skilled individual that brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

DTS Lead/Cashier

Big Lots
Lakeland, FL
09.2023 - 12.2023
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Processed refunds for worn, damaged and broken merchandise.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Stocked shelves with merchandise when needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers promptly and responded to questions.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Assistant Manager

Extra Space Storage
Fort Lauderdale, FL
08.2022 - 07.2023
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Tax Preparer

Intuit
Fort Lauderdale, FL
12.2021 - 05.2023
  • Filed electronically through approved software programs.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Business Administration And Management

Strayer
Fort Lauderdale, FL

Skills

  • Customer Needs Assessment
  • Money Handling
  • Cash Counting
  • Upselling Skills
  • Customer Relationship Building
  • Cash Handling
  • MS Office Proficient
  • Approachable
  • Reliable
  • Strong Work Ethic
  • Excellent Time Management Skills
  • Friendly
  • Excellent Communication Skills
  • Currency and Coin Counter
  • Exceptional Customer Service
  • Customer Service
  • POS Systems
  • Cash Register Operation
  • ID Verification
  • POS System Operations
  • Complex Problem-Solving
  • Loyalty Program Promotion
  • Cash Drawer Balancing
  • Time Management Skills
  • Written and Verbal Communication
  • Currency Counting
  • Credit and Cash Transactions

Affiliations

  • Hiking with my dog
  • Reading
  • Brunch

Timeline

DTS Lead/Cashier

Big Lots
09.2023 - 12.2023

Assistant Manager

Extra Space Storage
08.2022 - 07.2023

Tax Preparer

Intuit
12.2021 - 05.2023

Some College (No Degree) - Business Administration And Management

Strayer

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Crystal Caldwell