Hi, I’m
Crystal Campos
Belen,NM
Summary
Over a decade of distinguished performance in customer service and support roles, excelling in customer care communications, problem-solving, and relationship building with a diverse clientele. Experienced in working with assorted databases such as MS Office, Word, Excel, etc. Showcasing a strong capacity to learn and adapt in fast-paced environments while embracing emerging technology.
Overview
22
years of professional experience
1
Certification
Work History
Smith’s food and drug store
Cashier
02.2022 - 10.2022
Job overview
- Managed cash transactions with accuracy.
- Enhanced customer satisfaction by resolving issues efficiently.
- Delivered exceptional service to a diverse clientele.
- Managed self-checkout operations and maintained a clean work area.
- Earned recognition as a leading performer in Axonify training initiatives.
EASTERN CHILD DEVELOPMENT CENTER
Bus-driver / Child Care Provider
03.2016 - 09.2018
Job overview
- Safely transported children to and from school.
- Managed the safety and well-being of children of assorted ages.
- Followed state-recommended age specifications for crafting learning tasks.
- Developed and implemented short and long-term goals for each child.
Ramada
General Manager
01.2013 - 09.2016
Job overview
- Managed overall hotel operations, including staff supervision, budget management, and guest satisfaction.
- Developed and executed strategic plans within designated timeframes.
- Oversaw coordination among front desk, engineering, and housekeeping teams to ensure exceptional service standards.
- Developed excellent rapport with diverse customer base.
HAWTHORN INN & SUITES BY WYNDHAM
Front Desk Manager / Assistant General Manager
09.2005 - 09.2013
Job overview
- Collaborated with the General Manager to develop and implement short and long-term departmental goals.
- Supervised front desk operations, including hiring, terminations, disciplinary actions, and performance evaluations.
- Managed schedules, new hires, and terminations. Ensuring appropriate staff hours balanced with hotel revenue
- Oversaw engineering and housekeeping staff, ensuring proper training and staffing levels.
- Accomplished financial targets across all departments.
- Executed routine evaluations of guest accommodations to maintain exceptional cleanliness.
WAL-MART SUPERCENTER
Cashier / Customer Service Representative
03.2001 - 09.2005
Job overview
- Performed cashiering, returns, and customer service duties across various departments.
- Consistently maintained a work area that was safe and clean.
- Adapted quickly to fulfill responsibilities across various departments as required. Transitioning seamlessly between departmental tasks when needed
Education
California Department of Education 1430 N Street
GED
06.2010
Skills
- Work ethic and integrity
- unparalleled customer service
- exceeding the expectations of both customers and employers
- Patience and empathy
- Time management skills
- Complex Problem-solving
Certification
- CPR, AED, & First Aid
- Bloodborne Pathogen
- 45-hour Course Foundation in the Seven Basic Competencies
- Full Participation of Each Child
- Powerful Interactions
- Alcohol Servers License
- Valid Driver’s License
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Smith’s food and drug store
02.2022 - 10.2022
Bus-driver / Child Care Provider
EASTERN CHILD DEVELOPMENT CENTER
03.2016 - 09.2018
General Manager
Ramada
01.2013 - 09.2016
Front Desk Manager / Assistant General Manager
HAWTHORN INN & SUITES BY WYNDHAM
09.2005 - 09.2013
Cashier / Customer Service Representative
WAL-MART SUPERCENTER
03.2001 - 09.2005
California Department of Education
GED
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