Crystal Campos
Garland
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills, and past experience in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. Always open for new opportunities and learn new things.
Overview
20
20
years of professional experience
Work History
Branch Manager & Tax Enrolled Agent
Gold Star Finance and Tax Service
01.2024 - Current
- Oversee Branch operations and ensure outstanding customer service
- Lead, train, and motivate branch employees to achieve performance goals
- Oversee Loan application processing and ensure compliance with company policies
- Conduct field collections by visiting Customers homes or workplaces when necessary
- Maintain accurate customer records and documentation.
- Ensure proper cash handling and office security
- Drive branch growth through marketing and outreach efforts
- Conduct proper book keeping / bills paid on time
- Manage customers concerns, provide solutions, and follow up to ensure satisfaction
- Conduct exceptional tax service and or quotes if requested
Branch Manager
Heights Finance, Covington Credit
01.2022 - 01.2024
- Manage and oversee the growth and development of the branch
- Overseeing day to day operations
- Recruit, train, and develop branch team members to achieve sale goals and prepare them for career advancement
- Manage and provide guidance on new and refinanced loans, ensuring compliance with company polices and regulations
- Provocatively address delinquent accounts by consulting with customers on past due loan payments, offer programs to help customers come current on account.
- Provide exceptional level of customer service and address customers concerns.
- Provide Business to business solicitation for branch growth.
Assistant Manager
Heights Finance, Covington Credit
01.2022 - 01.2022
- Welcome and assist every customer in a professional matter
- Process loan applications to determine customer eligibility
- Work with past due customers to bring their accounts current throughout collection calls
- Promote new loans to both existing and new customers throughout solicitation
- Assist Branch Manager in all facets if branch operations and step in as backup manager as needed.
Lead Medication Aide, Lead Caregiver
Silverado Memory Care
01.2017 - 01.2022
- Lead Caregiver:
- Conduct proper structure and provide guidance to new employees as a Lead Caregiver
- Provide loving and respectful care to Dementia/Alzheimer’s residents
- Assist with activities of daily living as well as making sure unit is fully staffed
- Lead Medication Aide:
- Assist with medication Administration
- Document residents daily activity/change of condition
- Maintain medications fully stocked
- Contact Dr if change of condition is noted/changes noted towards residents
- Provide first aide, wound care, and CPR if needed
- Provide end of life care
- Work along Doctors, Nurses, Physical Therapists, Home Health and Hospice Staff.
Patient Coordinator, Lead Medication Aide, Front Desk Receptionist (PRN)
US Memory Care
01.2013 - 01.2017
- Patient Coordinator:
- Handling Schedules for staff
- Maintain Facility supplies stocked
- Lead Medication Aide:
- Conduct daily supervision for Medication Aides and Caregivers
- Work along Director of Nursing to promote and maintain practice goals and policies and procedures
- Provide training to new Medication Aides and Caregivers
- Provide end of life care
- Front Desk Receptionist (PRN):
- Provide Excellent customer service
- Greet visitors and family members as entering facility with a kind smile
- Answer any questions, answer/transfer calls
- Provide tours for new aspiring move-ins
- 2013 — 2017: Company bought out by Silverado Memory Care.
Patient Care Technician, Unit Secretary (PRN)
Doctors Hospital at White Rock Lake
01.2010 - 01.2013
- Patient Care Technician:
- Measuring and recording patients blood pressure, pulse, temperature, and respiration
- Perform basic medical tests like Phlebotomy, EKG and Blood sugar
- Maintain daily logs and companionship to patients and their families
- Assisting patients with daily activities
- Assisting Nurses with wound care end of life care.
- Unit Secretary (PRN):
- Scheduling appointments and follow up exams
- Scheduling Procedures
- Updating and organizing patient files and maintain patient charts in order
- Answer phones, filing paperwork, order and maintain clerical stocks and supplies
- Ensuring the nurses station is staffed
Sales Associate
Metro PCS
01.2006 - 01.2010
- Offering products and services to customers
- Selling and up selling additional items and features
- Resolve customer concerns
- Prove a friendly environment with excellent customer service
- Offer the newest devices
- Focus on high sales
Education
PCI Health Training Center
01-2010
High School - undefined
Naaman Forest High School
01-2007
Skills
- Management
- Customer Service
- Sales Representative
- Bilingual Fluent Spanish and English
- Team Oriented
- Strong Communication Skills
- Leadership
- Lead Medication Aide
- Lead Caregiver
- Phlebotomy
- EKG
- CPR
- First Aide
- Basic Computer Knowledge
- Strong patience
- Problem solving abilities
- Professionalism and strong work ethic
- Tax Service
- Book keeping
Timeline
Branch Manager & Tax Enrolled Agent
Gold Star Finance and Tax Service
01.2024 - Current
Branch Manager
Heights Finance, Covington Credit
01.2022 - 01.2024
Assistant Manager
Heights Finance, Covington Credit
01.2022 - 01.2022
Lead Medication Aide, Lead Caregiver
Silverado Memory Care
01.2017 - 01.2022
Patient Coordinator, Lead Medication Aide, Front Desk Receptionist (PRN)
US Memory Care
01.2013 - 01.2017
Patient Care Technician, Unit Secretary (PRN)
Doctors Hospital at White Rock Lake
01.2010 - 01.2013
Sales Associate
Metro PCS
01.2006 - 01.2010
High School - undefined
Naaman Forest High School
PCI Health Training Center