Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Campos-Gatell

Jacksonville

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

17
17
years of professional experience

Work History

Customer Care Representative

Citibank
Jacksonville
10.2018 - 01.2025
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed transactions accurately using company software to ensure efficiency.
  • Assisted customers with account inquiries and transaction issues to enhance support.
  • Maintained detailed records of customer interactions for future reference and follow-up.
  • Collaborated with team members to optimize service delivery and client satisfaction.
  • Responded promptly to customer inquiries, fostering loyalty through exceptional service.
  • Ensured professional resolution of customer complaints to uphold company standards.

Admintrative assitant

Alpha & Omega interiors llc
Jacksonville
05.2018 - 10.2018
  • Supported budget tracking by processing invoices and expense reports.
  • Maintained project files and documentation to ensure smooth workflow.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Organized meetings between executives and outside vendors or clients.
  • Monitored department budgets by tracking expenses against allocated funds.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Organized and maintained filing systems for documents and records.

Administrative Manager

Genesis Of Jax INC
Jacksonville
03.2014 - 12.2017
  • Supported budget tracking by processing invoices and expense reports.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Managed purchase requisitions and approvals for all department equipment and supplies.
  • Identified and solved problems to enhance management and business direction.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.

Retail Sales Associate

Sephora
Jacksonville
09.2012 - 09.2013
  • Supported team members in executing promotional events and product launches.
  • Educated customers about product ingredients and application techniques.
  • Collaborated with team to restock shelves and manage inventory levels effectively.
  • Resolved customer inquiries and concerns promptly to ensure satisfaction.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Retail Sales Associate

Walgreens
Jacksonville
06.2008 - 07.2012
  • Processed transactions accurately and efficiently at the point of sale.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
  • Greeted customers upon arrival and provided excellent customer service.
  • Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.

Education

High School Diploma -

Florida State College
Jacksonville, FL
08-2018

Skills

  • Customer relationship management
  • Complaint resolution
  • Account management
  • Team collaboration
  • Problem solving
  • Process optimization
  • Time management
  • Attention to detail
  • Payment processing
  • Call center operations
  • Multitasking and organization
  • Documentation and reporting

Timeline

Customer Care Representative

Citibank
10.2018 - 01.2025

Admintrative assitant

Alpha & Omega interiors llc
05.2018 - 10.2018

Administrative Manager

Genesis Of Jax INC
03.2014 - 12.2017

Retail Sales Associate

Sephora
09.2012 - 09.2013

Retail Sales Associate

Walgreens
06.2008 - 07.2012

High School Diploma -

Florida State College

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