Crystal Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Rep and Advertising
BoxDrop
12.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- drove business to four different mattress stores via Facebook Market place as well as phone calls
- Assisted customers with warranties and general questions
Education
No Degree - General Studies
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Professional Telephone Demeanor
- Patient Care and Confidentiality
- Creative Solutions
- Administrative Support
- Project Management Abilities
- Critical Thinking
- Call Center Operations
- Policy and Procedure Adherence
- Multi-Line Phone Talent
- Brand Representation
- Recordkeeping Strengths
- Microsoft Word
- Customer Account Management
- Sales Expertise
- Customer Service
- Problem-Solving Ability
- Conflict Mediation
- Medical Terminology Knowledge
- Calm and Professional Under Pressure
- Reading Comprehension
- Cultural Awareness
- Conflict Resolution
- Appointment Confirmation
- Risk Management Assessments
- Appointment Scheduling
- Customer Service Management
- Issue and Complaint Resolution
- Punctual and Hardworking
- HIPAA Compliance
- Customer Discussions
- Improve Patient Care
- Benefits Explanations
- Microsoft Office
- Reliability and Dedication
- Typing Proficiency
- Managing Multiple Tasks
- Customer Relations
- Proofreading
- Technical Support
- Computer Proficiency
Timeline
Remote Customer Service Rep and Advertising
BoxDrop
12.2018 - Current
No Degree - General Studies
Wallace State Community College - Hanceville
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