Crystal Cantillo
Haines City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
10.2020 - 07.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Established effective communication between team members in order to foster a positive work environment.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Created and implemented daily cleaning schedules for staff members.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Responded promptly to maintenance requests from guests or staff members.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Verified each completed room against standard plans to maintain consistency.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Practiced safe work habits and wore protective safety equipment.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Reported damage or theft of hotel property to management.
- Delegated work to staff, setting priorities and goals.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Swept and damp-mopped private stairways and hallways.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Explained goals and expectations required of trainees.
Housekeeper
Home Suite Home
Orlando, FL
09.2018 - 12.2019
- Ensured that all health standards were met during cleaning operations.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Provided information about hotel services upon request from guests.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
Supervisor
Caribe Cove Resort
Kissimmee, FL
02.2016 - 07.2018
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
Housekeeping Supervisor
C&L cleaning co
Orlando, FL
03.2014 - 01.2016
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Established effective communication between team members in order to foster a positive work environment.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2008
Skills
- Staff evaluations
- Department coordination
- Staff Scheduling
- Cleaning practices
- Employee evaluations
- Health and safety compliance
- Training and mentoring
- Cleaning and sanitation
- Customer Service
- Sanitation Standards
Languages
English
Professional
Spanish
Professional
Timeline
Housekeeping Supervisor
Westgate Vacation Villas Resort & Spa
10.2020 - 07.2024
Housekeeper
Home Suite Home
09.2018 - 12.2019
Supervisor
Caribe Cove Resort
02.2016 - 07.2018
Housekeeping Supervisor
C&L cleaning co
03.2014 - 01.2016
High School Diploma -
Poinciana High School
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