Crystal Cantrell
Chino Hills
Summary
Dynamic professional with extensive experience in high-stress, fast-paced environments, adept at making swift, informed decisions. Passionate about helping others and dedicated to delivering exceptional results both collaboratively and independently. Embraces constructive criticism as a valuable opportunity for growth, demonstrating enthusiasm, integrity, and reliability in all endeavors. Proficient in problem-solving and multitasking, with strong communication skills and a proven ability to quickly adapt to new products and procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's (Saren Restaurants, Inc.)
01.2019 - 03.2023
- Train and reinforce food safety procedures and maintain a safe working environment
- Manage food and labor costs
- Follow company policies and operating systems
- Anticipate issues and take corrective actions during shift
- Reports to the Assistant and General Managers
- Resolving customer issues and complaints.
- Problem solving in a high paced environment
- Providing excellent customer service and role modeling it to the rest of the team
- Learning and practicing the fundamentals of management, such as opening and closing, counting cash drawers, and acting as Manager on Duty as needed
- Training and coaching the shift workers and monitoring their performance
- Maintaining a fully-stocked inventory and ordering food supplies, as needed
- Managing dining reservations and ensuring customer satisfaction
Shift Leader/Barista
Marriott Villas on Newport Coast
08.2017 - 01.2019
- Prepare all Starbucks supply, food and beverage orders.
- Prepare Sales reports.
- Opened/closed store and maintained store cleanliness.
- Inventory, Restocking according to planogram.
- Cash Handling and money deposits.
- Providing the utmost customer service and hospitality.
- SKU and UPS systems.
- Ability to multi-task, problem solve, memorize all SKU numbers for food, bakery, gift shop merch and drinks.
- Assisting all hotel guests with professionalism.
- Greeting customers, provided information for specials and promotions, and set up advertisement displays for new incoming merchandise, beverages and bakery items.
- Supervised rotating shifts, stocking merchandise, and bartended various hot and cold coffee beverages.
Gate Attendant
NEWPORT DUNES WATERFRONT RESORT
07.2016 - 08.2017
- Responsible for the needs of arriving and departing residents, vendors, contractors, and guests.
- Greets and assists the residents and their guests as they arrive and depart.
- Answers inquiries pertaining to community services; shopping, dining, entertainment, and travel directions.
- Maintains equipment in working condition and reports any maintenance issue for repair. Resolves and follows-up on all complaints/issues.
- Follows safety procedures and maintains a safe work environment. Performs other tasks as assigned.
- Working in a fast-paced environment while working efficiently.
- Extensive Cash Handling.
- Responsible for completing an audit and depositing the money at the end of each shift.
Gift Advisor / Customer service
CONROY'S FLOWERS
11.2015 - 07.2016
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that I can answer any questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Grow or order flowers from wholesalers, to ensure an adequate supply to meet customer needs.
- Determine the type of arrangement desired, the occasion, and the date, time, and location for each arrangement needed.
- Recommend flowers and greenery for each arrangement.
- Consider the customer’s budget when making recommendations.
- Design floral displays for a particular sentiment or style.
- Answer telephones, take orders, wrap arrangements.
Education
Associate's degree - Business Management Administration
Chaffey College
Rancho Cucamonga, CA01-2025
Diploma -
Advantages Online Charter school
Skills
- Effective organizational skills
- Shift Management
- Proficient in customer transactions
- Kitchen operations knowledge
- Strong verbal communication
- Safe food handling
- Skilled in Microsoft Office tools
- Culinary skills
- Effective time management
- Customer-focused retail sales
- Culinary experience
- Serving
- Extensive experience in cash handling
- Planogram execution
- Customer service expertise
- Professional phone communication
- Hospitality
- Advanced Excel skills
- Experience in staff supervision
- Coffee preparation expertise
- Accurate data entry
- Employee training
- Decision-making
Certification
Driver's License
Timeline
Shift Manager
Wendy's (Saren Restaurants, Inc.)
01.2019 - 03.2023
Shift Leader/Barista
Marriott Villas on Newport Coast
08.2017 - 01.2019
Gate Attendant
NEWPORT DUNES WATERFRONT RESORT
07.2016 - 08.2017
Gift Advisor / Customer service
CONROY'S FLOWERS
11.2015 - 07.2016
Associate's degree - Business Management Administration
Chaffey College
Diploma -
Advantages Online Charter school
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