Crystal Cantu

• Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
• Answered phones, scheduled appointments, and managed patient flow while professionally greeting visitors.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under the direct supervision of a physician or registered nurse.
• Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
• Organized patient charts before each day's clinic sessions began.
• Translated for Medical staff
• Reason for leaving this clinic was to start a Master's Program

• My role consisted of preparing packages and pricing, preparing tax paperwork, overseen our company website and maintaining business funds. Co-owning this business has helped me learn how to effectively communicate with people of all types of backgrounds and personalities. Things don't always go as planned at weddings and sometimes that can frustrate our clients, so I've learned how to stop and actively listen to their concerns.

• Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
• Assisted Professors and faculty with laboratory setups and take downs, as well as, experiment schedules and class planning
• Coordinated materials and instructional plans, with the faculty and staff, for immersive activities exploring concepts.

Clinic Coordinator:

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Medical Assistant:

• As a Medical Assistant, my key responsibilities include taking patients vitals, recording patient's medical history, performing electrocardiograms, and assisting the doctor with tasks. For instance, I was able to assist the doctor with groin wound packing by providing him with necessary materials, such as, packing material, gauze, saline solution, and sterile cotton swabs. This role has allowed me to gain valuable clinic experience, expand my medical knowledge and terminology, and gain an overall understanding of the teamwork required to provide patients with the best care possible.

• I started my photography business over 6 years ago, when I was 21 years old. My primary roles consisted of photographing, editing, scheduling clients, keeping my website up to date, maintaining business monies, and allocating funds for equipment upgrades, business advertisements, and taxes. It was vital for me to learn to adapt, to take responsibility, to know when to ask for help, and to not be afraid to be assertive, when necessary. Time management was key in this industry, as is being a people person.

• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Assisted clients with bathing, dressing and incontinence care and other ADLs.
• Documented care provided and submitted notes to supervisor.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Maintained clean and well-organized environment for client happiness and safety.
• Helped client with medication self-administration.

• As a loan agent my responsibilities consisted of calling to inform clients of past due payments, taking payments, and conducting home visits. Upon my last 6 months of working as a loan agent, I was promoted to branch manager. This was a huge accomplishment, since I was the youngest branch manager out of 70 stores. As branch manager I was responsible for managing a team of 7 loan agents, creating work schedules, dealing with customer conflict, attending corporate meetings, and making sure our office was meeting monthly quota.

• During my time in this office, held the roles of Front Office Assistant/Health Records Clerk and Medical Assistant. When I wasn't in the back office working as a medical assistant, I was assisting in front office tasks, such as, scheduling appointments, filing medical health records, calling medical insurance companies for verification and arranging laboratory services. This was very beneficial when trying to understand how a medical office is run and how different insurances work.

• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Greeted customers, answered questions and recommended specials to increase profits.