Crystal Cardenas
Commerce City,CO
Summary
Compassionate Veterinary Receptionist recognized for high productivity and efficiency in task completion. Excel in client communication, appointment scheduling, and record keeping. Skilled at managing multiple priorities in fast-paced environments. Utilize empathy, patience, and organizational skills to enhance client and patient experiences.
Overview
2
2
years of professional experience
Work History
Veterinary Receptionist/Veterinary Assistant
Allbrick Veterinary Clinic
Federal Heights, CO
12.2023 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted clients and their pets upon arrival at the clinic.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Weighed pets to monitor their progress over time.
- Prepared and labeled medications and instructed client on administration.
- Handled and restrained animals following safety requirements and procedures.
- Stocked supplies and medications in the clinic or hospital setting.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Stocking 2
Walmart
04.2023 - 09.2023
- Assisted customers in locating products on the shelf or in the backroom.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Stocked shelves with merchandise to ensure availability of products for customers.
Education
Veterinary Science
Penn Foster College
Scottsdale, AZ01-2027
Certificate - Veterinary Assistant
Pima Medical Institute
Denver, CO11-2023
High School -
Vantage Point High School
Northglenn, Co05.2022
High School -
Northglenn High School
Northglenn, Co03.2020
Skills
- Bilingual
- Good teamwork
- Work ethic
- Responsible
- Flexible
- Telephone etiquette
- Schedule coordination
- Appointment scheduling
- Reception area upkeep
- Room preparation
- Billing and invoicing
- Customer service
- Client check-in
- Patient charting
- Medication dispensing
- Follow-up calls
Languages
English
Professional
Spanish
Professional
Timeline
Veterinary Receptionist/Veterinary Assistant
Allbrick Veterinary Clinic
12.2023 - Current
Stocking 2
Walmart
04.2023 - 09.2023
Veterinary Science
Penn Foster College
Certificate - Veterinary Assistant
Pima Medical Institute
High School -
Vantage Point High School
High School -
Northglenn High School
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