Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Crystal Carroll

Advanced Service Consultant
Crestview,Florida
Crystal Carroll

Summary

Confident and highly organized individual with more than 15 years working as Service Advisor in Automotive sector. Experienced in Reynolds & Reynolds, also X-Time with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.

  • Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

20
years of professional experience
1
Certification

Work History

Gary Smith Honda
Fort Walton Beach, FL

Advanced Service Consultant
02.2023 - Current

Job overview

  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

South Charlotte Hyundai
Charlotte, NC

Service Management Specialist
10.2020 - Current

Job overview

  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Developed written plans and obtained customer consent to proceed.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Scott Clark's Toyota
Matthews, NC

Assistant Service Manager
12.2006 - 09.2020

Job overview

  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Devised and deployed successful approaches to retain customers and boost brand loyalty.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Created customer support strategy to increase customer retention.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

Education

Central Piedmont Community College
Charlotte, NC

No Degree from Sales, Merchandising, And Marketing

University Overview

  • Professional Development: Automotive Mechanics
  • Professional Development: Communication And Rhetoric
  • Professional Development: Applied Psychology

Providence High School
Matthews, NC

High School Diploma
06.2002

University Overview

Skills

  • Handling Customer Complaints
  • Customer Service
  • Quality Control
  • Responding to Difficult Customers
  • Service Schedule Coordination
  • Service Recommendations
  • Operational Efficiency
  • Upbeat and Positive Personality
  • Service Order Flow
  • Attention to Detail
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Multitasking and Organization
  • Recall Monitoring
  • Employee Relationships
  • Consultative Selling Techniques
  • Service Desk Team Management
  • Revenue Generation
  • Repair Scheduling
  • Warranty Claims Process Management
  • Quality Assurance Evaluation
  • Resolving Problems and Incidents
  • Calm and Professional Under Pressure
  • Special Requests
  • Customer Communication
  • Bilingual

Accomplishments

Accomplishments
  • Achieved maximum dollars per repair order through effectively helping with preventive vehicle maintenance and vehicle repairs.
  • Updated job knowledge by participating in educational opportunities and reading manufacturers’ publications
  • Maintained customer rapport by explaining estimates and expected return of vehicle
  • Obtained customer’s approval of estimates and provided contact telephone numbers
  • Answered questions and concerns; arranged towing and temporary transportation

Certification

  • Toyota Five Year Pro ASM

Timeline

Advanced Service Consultant
Gary Smith Honda
02.2023 - Current
Service Management Specialist
South Charlotte Hyundai
10.2020 - Current
Assistant Service Manager
Scott Clark's Toyota
12.2006 - 09.2020
Central Piedmont Community College
No Degree from Sales, Merchandising, And Marketing
Providence High School
High School Diploma
  • Toyota Five Year Pro ASM

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Crystal CarrollAdvanced Service Consultant