Crystal Carroll
Oklahoma City,OK
Summary
Confident and hard-working, with deep commitment to organizational development. Driven and dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. Ability to handle multiple projects simultaneously with a high degree of accuracy. Problem-solver, dedicated to streamlining operations to promote efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Senior Staffing Manager
Certified Source
04.2022 - 03.2023
- Recruited top talent to maximize profitability.
- Performed interviews, reviewed resumes, conducted negotiations and hiring.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Identified areas for improvement and implemented appropriate strategies and processes.
- Maintained current knowledge of industry regulations to amend policies and promote compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Lead overall recruitment strategy.
- Met with plant managers, supervisors, on-site HR team, and liaisons to stay ahead of partners headcount and quality needs.
- Collected and maintained all payroll, unemployment, and workers compensation information.
- Kept up daily with all ADA, EEO, background checks, I-9, and E-verify documents.
- Attended monthly leader development corporate meetings to discuss progress of statewide branches and intentions for upward mobility of team and company.
Operations Manager
Home Instead
03.2017 - 01.2022
- Maintained ongoing communication and consistent follow-up with potential clients and families who have yet to commit to service.
- Finalized all Billing and Payroll.
- Participated in organizational Team Meetings as well as corporate meetings to discuss P&L, AR, and DSO.
- Developed and created all social media content and website updates that generated increased traffic and interest for both employment opportunities and clientele.
- Represented and interpreted agency's functions and services to other institutions, public, government agencies, and other organizations.
- Implemented process improvement to shape organizational culture and optimized procedures for higher efficiency.
- Mitigated business risks by working closely with staff members and assessing performance.
- Handled problematic customers and clients.
- Kept employees compliant with company policies and procedures.
- Recruited, hired, and trained personnel.
- Observed each employee's individual strengths and coached to improve areas of weakness.
- Set, enforced, and optimized internal policies.
Human Resources Administrator
Babkis Enterprises
09.2014 - 12.2016
- Maintained files and records.
- Coordinated with human resources department to handle payroll and personnel databases.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Conducted research to assist with routine tasks and special projects.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Human Resources Assistant
You Call Bail Bonds
01.2012 - 06.2014
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Reconciled account files and produced monthly reports.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Studied research and trends on best practices in HR field.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Conducted exit interviews with terminated employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Assisted with creating employee handbooks and manuals.
Caregiver/Personal Assistant
Private Care
01.2003 - 11.2011
- Displayed absolute discretion at handling confidential information.
- Liaised with key accounts to deliver targeted administrative household support.
- Participated in team meetings and staff training sessions.
- Provided assistance with medication management.
- Developed and implemented individual care plans tailored to needs of each client.
- Assisted clients with physical therapy exercises.
- Served as point of contact between clients and managerial staff.
- Monitored and reported any changes in clients' physical and mental health.
- Developed and implemented activities to improve clients' quality of life.
- Preserved patient safety by following safety protocols.
Education
Bachelor of Arts - Sociology
Southern New Hampshire University
Skills
- Microsoft Office Suite
- Staffing Strategy
- HR Policies
- Screening Processes
- Operational Efficiency
- Complaint Response
- Training and Development
- Confidential Records Management
- Performance Optimization
- Organizational Development
Timeline
Senior Staffing Manager
Certified Source
04.2022 - 03.2023
Operations Manager
Home Instead
03.2017 - 01.2022
Human Resources Administrator
Babkis Enterprises
09.2014 - 12.2016
Human Resources Assistant
You Call Bail Bonds
01.2012 - 06.2014
Caregiver/Personal Assistant
Private Care
01.2003 - 11.2011
Bachelor of Arts - Sociology
Southern New Hampshire University
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