Crystal Carson
Worthington
Summary
Dynamic and adaptable professional with a diverse background in education, banking, and customer relations. Experienced in classroom support, administrative operations, and conflict resolution, with a proven ability to communicate effectively, and deliver exceptional service. Recognized for attention to detail, integrity, and a proactive approach to problem-solving. A collaborative team player, committed to efficiency, professionalism, and consistently exceeding expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispute Research Specialist
Huntington Bank
Columbus
06.2023 - 03.2025
- Analyzed and resolved fraudulent and non-fraud merchant errors on ACH and electronic payment disputes.
- Administered dispute decisions, adjusting customer accounts while providing exceptional service.
- Ensured compliance with Reg E, Reg Z, NACHA, and Mastercard regulations.
Customer Service Representative
Discover Financial Services
06.2023 - 03.2025
- Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills
- These routine customer service inquiries require the use of standard screens, scripts and procedures
- Navigate a computerized system for responding and/or troubleshooting to customer questions
- Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
- Leverages 2 standard screens, verbatim scripts and procedures
- Provide customer invoices, accepted payments and processed refund and cancellation request
Customer Experience Banker
Huntington Bank
04.2022 - 06.2023
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Assisted clients with various questions and concerns related to their accounts and bank products
- Conducted each client transaction efficiently, accurately, and effectively
- Provide high level customer service by engaging customers with active listening and effective interpersonal skills
- Monitor problems and maintain internal / external customers informed, manage special requests
Paraprofessional Classroom Assistant
Cleveland Metropolitan School District
08.2015 - 07.2021
- Prepared instructional materials for group and one-on-one use to comply with established curriculum
- Supported student learning objectives through personalized and small group assistance
- Observed individual behaviors and suspect actions and reported issues to supervisory staff
- Supported 1 classroom teacher in implementing a developmentally appropriate curriculum for a group of 8 students
- Monitored student classroom and outdoors activities to promote student safety
- Documented student behaviors, interventions and outcomes to enable lead teachers to address pertinent issues
- Promoted to Lead teacher
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Plan, implement, and reflect on lesson plans
- Developed trust and rapport with children, assisting teachers and engaging students in learning activities and positive behaviors to optimize their understanding of lessons
Education
Associates of Arts -
Lakeland Community College
Kirkland, OH01-2027
Skills
- Customer service and support
- Attention to detail
- Data entry
- Educational assistance
- Classroom management
- Care and supervision
- Client relations
- Communication and engagement
Certification
- Notary
Timeline
Dispute Research Specialist
Huntington Bank
06.2023 - 03.2025
Customer Service Representative
Discover Financial Services
06.2023 - 03.2025
Customer Experience Banker
Huntington Bank
04.2022 - 06.2023
Paraprofessional Classroom Assistant
Cleveland Metropolitan School District
08.2015 - 07.2021
Associates of Arts -
Lakeland Community College
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