Crystal Carver
Newberry ,FL
Summary
Highly skilled customer service representative with expertise in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Extensive experience in the financial industry, a knowledgeable and dedicated professional who excels as a team player with an outgoing, positive demeanor. Proven skills in establishing rapport with clients and motivation to maintain customer satisfaction make an asset to any company. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Passion for developing relationships, cultivating partnerships, and growing businesses is exemplary. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment positively impact company success.
Overview
18
18
years of professional experience
Work History
ESE Paraprofessional
Alachua County School Board
09.2023 - Current
- Implemented data-driven interventions for struggling students, leading to improved academic performance and increased confidence levels.
- Supported diverse learners by modifying instructional materials to suit various learning styles and abilities.
- Assisted in developing behavior management strategies, fostering a positive learning environment for all students.
- Developed strong relationships with students by providing empathetic support during difficult transitions or challenging moments throughout their educational journey.
- Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
- Navigated sensitive situations with confidentiality and professionalism, maintaining trust among stakeholders involved in students'' education plans.
- Enhanced social skills development through peer interactions and group activities, promoting inclusive classroom communities.
- Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
- Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Worked with students to promote learning and pro-social development.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
Onsite Manager
Two Dots Productions
03.2019 - Current
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Mentored junior staff members, providing guidance on best practices in onsite management for their professional development.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Member Service Representative
Eglin Federal Credit Union
07.2007 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Desert High School
Edwards, CA06.2001
Skills
- Sales and Upselling
- Corrective Actions
- Correspondence Writing
- Understanding Customer Needs
- Phone Inquiries
- Clear Verbal Communication Skills
- Telephone Reception
- Information Updates
- Credit Card Applications
- Loan Application Processing
- Debt Determination
- Member Relations
- Classroom support
- Emotional support
- Visual supports
- Community inclusion
- Life skills training
- Sensory integration
- Progress monitoring
- Special education
- Friendly and outgoing
- Patient
- Effective communication
- Relationship building
- Student supervision
- Behavior management
- Teacher support
- Safety
- Helping students with special needs
- Scheduling coordination
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Professional and courteous
- Scheduling and coordinating
- Customer relationship management
- Conflict resolution
- Operations management
- Professionalism
- Good judgment
- Staff management
- Documentation and reporting
Timeline
ESE Paraprofessional
Alachua County School Board
09.2023 - Current
Onsite Manager
Two Dots Productions
03.2019 - Current
Member Service Representative
Eglin Federal Credit Union
07.2007 - 01.2021
Desert High School
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