Crystal Castagno
Pittsburg,Ks
Summary
Results-oriented data entry professional with 2 years managing clerical, communication and project management tasks in corporate environments. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Skilled Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents. I have worked in the field for 7 years.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Manager
Whispering Pines
06.2019 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Implemented preventative maintenance programs to reduce repair costs over time while prolonging the life of property assets.
- Manage 74 mobile homes in a mobile home community
Direct Support Professional
MOSAIC
05.2009 - 02.2016
- Oversaw inventory and office supply purchases
- Processed accounts payable
- Answered and quickly redirected calls
- Directed guests and routed deliveries and courier services
- Trained new employees
- Posted receipts to appropriate general ledger accounts
- Screened applicant resumes and coordinated phone interviews
- Opened and properly distributed incoming mail
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Scheduled and accompanied clients to medical appointments
- Obtained household supplies and ran daily errands
- Assisted with patient transfer and ambulation
- Maintained accurate records of patient care, condition, progress and concerns
Certified Nursing Assistant
Oakview Estates
01.2022 - 04.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Supported needs of 12+ residents under long-term care.
- Supported needs of 20+ residents under long-term care.
Certified Nursing Assistant
Cascade Heath Services
02.2020 - 03.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Ascension Via Christi
11.2021 - 02.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Girard Hospital
02.2016 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
Certified Nursing Assistant -
Labette Community College
01.2016
High School Diploma -
Frontenac Jr-Sr. High
01.2006
Skills
- Trusted key holder
- Creative problem solver
- ICD-10 awareness
- Exceptional communication skills
- Self-directed
- Quick learner
- Resourceful
- Strong client relations
- Dedicated team player
- Professional bedside manner
- Staff training
- Certified CPR
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Certified Nursing Assistant (CNA) For Kansas and Missouri
Timeline
Certified Nursing Assistant
Oakview Estates
01.2022 - 04.2022
Certified Nursing Assistant
Ascension Via Christi
11.2021 - 02.2022
Certified Nursing Assistant
Cascade Heath Services
02.2020 - 03.2022
Community Manager
Whispering Pines
06.2019 - Current
Certified Nursing Assistant
Girard Hospital
02.2016 - 03.2019
Direct Support Professional
MOSAIC
05.2009 - 02.2016
High School Diploma -
Frontenac Jr-Sr. High
- Certified Nursing Assistant (CNA) For Kansas and Missouri
Certified Nursing Assistant -
Labette Community College
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