CRYSTAL CASTILLO
Haines City
Summary
Ambitious professional skilled in A/R collections, claims processing, and promoting exemplary attention to work detail. Focused, enthusiastic, and experienced in handling claim situations with relative ease. Desires to join an established organization to obtain a position which holds increased responsibility and room for growth.
Overview
21
21
years of professional experience
Work History
Medical Claims Analyst/A/R Collections Agent
Advance Technological Radiology
Haines City
07.2006 - Current
Prepares and maintains monthly invoices and office reports. Thorough investigations of past due invoices and reduced number of unpaid accounts. Minimize loss by negotiating payment terms directly with clients, insurance companies, consistently achieving 95% recovery rate. Daily deposit calculations and submissions of 3 facilities.
Sound, ethical, and independent decision-making ability consistent with medical protocols. Responds to patient complaint's/questions, providing expedited resolutions.Accurately input of procedure codes, diagnosis codes and patient information into billing software. Knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Completion of appeals and filed and submitted claims. Application payments, adjustments and denials into medical manager system. Ensures timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house. Remains up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
Financial Account Specialist
First American Cash Advance- Value Services
Lakeland
01.2004 - 07.2006
Maintained clerical duties including copying, faxing, scanning, and file management.
Greeted incoming customers with a professional approach and provided friendly, knowledgeable assistance.
Processed payments over the phone and set up recurring drafts.
Created repayment plans based on account holders' financial status and repayment abilities.Implemented collections calls and field tracking on past due accounts.
Managed accounting operations, accounting close, account reporting, and reconciliations. Balanced and deposited daily bank deposits.
Greeted incoming customers with a professional approach and provided friendly, knowledgeable assistance.
Processed payments over the phone and set up recurring drafts.
Created repayment plans based on account holders' financial status and repayment abilities.Implemented collections calls and field tracking on past due accounts.
Managed accounting operations, accounting close, account reporting, and reconciliations. Balanced and deposited daily bank deposits.
Education
Bachelor of Science - Business Administration
Polk State College
2019
Associate of Arts -
Polk State College
2016
Skills
- Accounts Receivable
- HIPAA compliance
- Patient-focused care
- Multi-Task Management
- Knowledge of Word/Excel/Powerpoint
- Collections and invoice processing
- Multi-Center Deposit Calculations/Balancing
- Strong work ethic
- Reports generation and analysis
- Contract negotiation/review/drafting
- Business writing
- Claims appeal procedures
- Claims analysis and review
- Effective time management
Timeline
Medical Claims Analyst/A/R Collections Agent
Advance Technological Radiology
07.2006 - Current
Financial Account Specialist
First American Cash Advance- Value Services
01.2004 - 07.2006
Bachelor of Science - Business Administration
Polk State College
Associate of Arts -
Polk State College
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