Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Castillo

Florence,AZ

Summary

Dependable Housekeeping Aide with background in maintaining cleanliness and sanitation in various settings. Strengths include time management, multitasking, and quality control. Previous work shows commitment to high standards of cleanliness, customer service, and team collaboration. Have made significant contributions by implementing efficient cleaning schedules and methods resulting in improved guest satisfaction.

Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.

Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Talented Housekeeping Aide with hands-on experience cleaning and maintaining designated areas. Agile and hardworking team player well-versed in dusting and polishing furniture and sweeping and scrubbing floors. In-depth knowledge of housekeeping operations paired with familiarity of chemical cleaning supplies.

Overview

19
19
years of professional experience

Work History

Housekeeping Supervisor

HHS
Mesa, AZ
09.2020 - Current
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.

Housekeeping Cleaner

HHS
Mesa, AZ
10.2016 - Current
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Maintained inventory of cleaning supplies used throughout the facility.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Housekeeping Cleaner

Encompass Health Rehabilitation Hospital
Mesa, AZ
11.2023 - 02.2024
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Maintained inventory of cleaning supplies used throughout the facility.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Responded promptly to special requests from guests for extra supplies or other items as needed.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Assistant Director of Housekeeping

HHS
Mesa, AZ
12.2020 - 02.2021
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Housekeeping Aide

Contract for mountain vista
Mesa, AZ
06.2013 - 07.2015
  • Changed bed linens and made beds according to hotel standards.
  • Checked all assigned areas thoroughly for cleanliness prior to leaving them.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Restocked room amenities when necessary such as tissues, paper cups.
  • Kept work areas neat and organized at all times while adhering to safety regulations.
  • Inspected furniture for damage or stains in between guest stays.
  • Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
  • Dusted furniture, fixtures, and other surfaces.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Completed orders for clean linens by working quickly to meet deadlines.
  • Used cleaning chemicals following proper guidelines.
  • Ensured that all equipment was in proper working order before use.

Housekeeping Aide

Montecito Post Acute Care And Rehabilitation
Mesa, AZ
10.2007 - 02.2008
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Replenished bathroom amenities such as soap, shampoo and conditioner.
  • Followed specific cleaning instructions provided by supervisors.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Kept work areas neat and organized at all times while adhering to safety regulations.
  • Removed trash from all guest rooms on a daily basis.
  • Cleaned building floors by sweeping, mopping and scrubbing.

CSR

PLS Check Cashing
Mesa, Arizona
02.2007 - 10.2007
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Performed account maintenance activities such as updating client information in databases.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided customer service support to customers over the phone and by email.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cashier

Walgreens
Mesa, Arizona
01.2006 - 06.2006
  • Greeted customers promptly and responded to questions.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front-end staff to assist customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

GED -

Usa Hello
Mesa, Arizona
12-2025

Skills

  • Kitchen cleaning
  • Pest prevention
  • Housekeeping
  • Chemical handling
  • Waste disposal
  • Interior window washing
  • Restocking supplies
  • Customer service-focused
  • Dusting techniques
  • Sanitization procedures
  • Window washing
  • Customer service
  • Health and safety compliance
  • Bathroom cleaning
  • Cleaning techniques

Timeline

Housekeeping Cleaner

Encompass Health Rehabilitation Hospital
11.2023 - 02.2024

Assistant Director of Housekeeping

HHS
12.2020 - 02.2021

Housekeeping Supervisor

HHS
09.2020 - Current

Housekeeping Cleaner

HHS
10.2016 - Current

Housekeeping Aide

Contract for mountain vista
06.2013 - 07.2015

Housekeeping Aide

Montecito Post Acute Care And Rehabilitation
10.2007 - 02.2008

CSR

PLS Check Cashing
02.2007 - 10.2007

Cashier

Walgreens
01.2006 - 06.2006

GED -

Usa Hello
Crystal Castillo