Crystal Castillo
El Paso
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Food Waiter
IHOP
Canutillo, TX
10.2024 - Current
- Provided prompt and attentive service to enhance customer dining experiences.
- Managed cash register operations, processing payments efficiently and accurately.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Assisted in training new servers on menu knowledge and service protocols.
- Handled customer inquiries and resolved issues to promote satisfaction and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
1CC Aesthetics
Rosemary
Santa Teresa, NM
07.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored inventory levels of supplies, coordinating with management to maintain adequate stock.
- Collaborated with healthcare providers to ensure timely and accurate specimen handling and delivery.
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Greeted and assisted visitors, ensuring positive first impressions and efficient communication.
- Scheduled appointments and maintained calendar for staff members to enhance organizational efficiency.
- Maintained reception area cleanliness and organization, enhancing office professionalism.
- Implemented new filing system for visitor logs, improving accessibility and tracking accuracy.
- Collaborated with team members to streamline front desk operations, enhancing overall productivity.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Managed inventory levels of office supplies, reducing waste and maintaining an organized workspace at all times.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Cabela's
El Paso, TX
07.2022 - 12.2024
- Assisted customers with product selection, ensuring satisfaction and enhancing overall shopping experience.
- Managed inventory levels, optimizing stock availability and reducing discrepancies.
- Developed in-depth knowledge of outdoor products, providing expert advice to customers.
- Collaborated with team members to create visually appealing merchandise displays.
- Implemented effective sales strategies, contributing to store revenue growth and customer retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Created detailed documentation and user guides for efficient software usage among team members.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Installed and configured server and workstation hardware, OS and custom applications.
- Developed pivot tables and custom reports in Excel.
Education
Certificate of Technical Studies - Phlebotomy Technician
Inphinity Phlebotomy
El Paso, TX06-2023
High School Diploma -
El Paso Academy West
El Paso, TX06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Inventory management
- Friendly, positive attitude
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Organization and time management
- Excellent computer skills
- Typing skills of 60 WPM
- Verbal and written communication skills
- Digital illustration
- Creative concept development
- Strategizing
- 3D modeling
- Project management
- Marketing material design
- Graphic design principles
- Art styles and techniques
- CAD software
- Production and processing
- Critical thinking
- Organizational skills
- Effective communication
- Task prioritization
- Computer programming
- Hand sketching
Certification
- First Aid/CPR Certified
- PT - Phlebotomy Technician
- Certified Injections
Timeline
Server/Food Waiter
IHOP
10.2024 - Current
1CC Aesthetics
Rosemary
07.2024 - 10.2025
Sales Associate
Cabela's
07.2022 - 12.2024
Certificate of Technical Studies - Phlebotomy Technician
Inphinity Phlebotomy
High School Diploma -
El Paso Academy West