Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Crystal Castor

Lorraine,NY

Summary

Hardworking and competent professional. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

9
9
years of professional experience

Work History

Lab Technician

Great Lakes Cheese
Adams , NY
08.2022 - Current
  • Maintained lab cleanliness and safety standards.
  • Generated accurate reports of test results in a timely manner.
  • Conducted tests on samples using various analytical instruments.
  • Received and inspected raw materials.
  • Identified quality problems and recommended solutions.
  • Conducted tests on product samples and recorded results.
  • Calibrated, validated or maintained laboratory equipment.
  • Investigated or reported questionable test results.

Crew Member

McDonald's
Adams, NY
05.2021 - Current
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Packed fast food products in approved containers, cups, and bags.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Resolved customer complaints in a professional manner.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Hair Stylist

Self Employed
Watertown, NY
05.2019 - 05.2021
  • Supported families during periods of disruption providing client help in adjusting to new lifestyles.
  • Assisted in creating promotional campaigns to attract new customers.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Kept patient health and personal information private and confidential.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Maintained records of client purchases and services rendered.
  • Completed basic administrative work and managed household accounts.
  • Developed relationships with vendors and suppliers to obtain the best prices for products.

Manager

Regis Hair Salon
Watertown, NY
05.2016 - 06.2019
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Recruited and hired qualified candidates to fill open positions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Led a team of 23 employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Education

Associate of Applied Science - Business Management And Marketing

Bryant And Stratton College
Getzville, NY
03-2022

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Laboratory safety
  • Analytical testing
  • Equipment calibration
  • Quality control
  • Data analysis
  • Report generation
  • Customer service
  • Problem solving
  • Team collaboration
  • Time management
  • Communication skills
  • Professionalism
  • Multitasking
  • Self motivation
  • Active listening
  • Relationship building

Affiliations

  • My hobbies include travel, reading, outdoor activities as well as knitting and crocheting hats and other items for various charities.

References

References available upon request.

Timeline

Lab Technician

Great Lakes Cheese
08.2022 - Current

Crew Member

McDonald's
05.2021 - Current

Hair Stylist

Self Employed
05.2019 - 05.2021

Manager

Regis Hair Salon
05.2016 - 06.2019

Associate of Applied Science - Business Management And Marketing

Bryant And Stratton College

Bachelor of Science - Human Resources Management

Southern New Hampshire University

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