Crystal Castro
Salinas,CA
Summary
Motivated Customer Service Representative with over 4 years' retail experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish. Experienced Medical Administrative Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
4
4
years of professional experience
Work History
Patient Scheduler
Salinas Valley Medical Clinic Orthopedics
Salinas, CA
05.2019 - 08.2019
- Reviewed medical histories and current information to provide accurate information to surgeons
- Confirmed patient appointments day before scheduled
- Checked patients in and out and collected payments
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Scheduled, rescheduled and handled cancelled appointments for patients
- Checked patient data including insurance, demographic and health history to ensure all information was current
Medical Receptionist
Montage Medical Group
Marina, CA
02.2019 - 03.2019
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Obtained payments from patients and scanned identification and insurance cards.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
Sales Associate
Victoria's Secret
Monterey, CA
04.2018 - 09.2018
- Directed individuals to merchandise locations.
- Worked collaboratively in team environment.
- Prepared merchandise for sales floor.
- Prepared outgoing shipments.
Sales Associate
Forever 21
Monterey, CA
12.2017 - 03.2018
- Provided repeat customers with exceptional care and attention.
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Developed positive customer relationships through friendly greetings and excellent service.
- Organized racks and shelves to maintain the visual appeal of the store.
- Greeted customers and ascertained customers' needs.
- Worked collaboratively in team environment.
Sales Associate
Macy's
Monterey, CA
04.2016 - 12.2017
- Prepared outgoing shipments.
- Kept work areas clean and neat at all times.
- Prepared merchandise for sales floor.
- Accepted and processed returns.
- Maintained adherence to all company protocols.
- Achieved sales goals and service performance goals of $2,000 by cultivating and securing new customer relationships.
Cashier Food Prep
Phil's Fish Market & Eatery
Moss Landing, CA
03.2014 - 09.2015
- Processed credit cards, checks, gift cards and coupons.
- Served beverages, breads and butter and replenished items as necessary.
- Provided friendly and attentive service.
- Adhered to safe work practices.
Education
Certificate - Medical Administrative Assistant
Central Coast College
Salinas, CA2019
Skills
- Bilingual
- Multi-tasking strength
- Problem-solving skills
- Exceptional customer service
- Cash handling
- Point of sale / checkout
- Excellent people skills
- High energy
- Client service
- Opening and closing procedures
- Self-motivation
- Typing 50 WPM
Timeline
Patient Scheduler
Salinas Valley Medical Clinic Orthopedics
05.2019 - 08.2019
Medical Receptionist
Montage Medical Group
02.2019 - 03.2019
Sales Associate
Victoria's Secret
04.2018 - 09.2018
Sales Associate
Forever 21
12.2017 - 03.2018
Sales Associate
Macy's
04.2016 - 12.2017
Cashier Food Prep
Phil's Fish Market & Eatery
03.2014 - 09.2015
Certificate - Medical Administrative Assistant
Central Coast College
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