CRYSTAL CASTRO
Dallas,TX
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Business Operations Coordinator
COMMUNITYCARE HEALTH CENTERS
03.2020 - 09.2021
- Assist management.
- Travel site to site - 25 facilities
- Maintain familiarity with LEAN and practice redesign tools.
- Assist in implementing organizational policies.
- Greet and Assist vendors/coordinate vendors.
- Perform duties assigned.
- Support in coordination of special projects and health redesign initiatives
- Support business office functions for clinical Practice Administrators
- Assist with coordination and implementation of operations projects.
- Assisted with set up and functionality for COVID clinics.
- Serve as a resource for all clinical sites for initial and ongoing/refresher MAC training.
- Coordinate work plan activities and provide support for the operational aspects of the PCMH
- Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including Joint Commission
- Generate, analyze and present operations reports as requested by Operation leaders
- Prepare and edit correspondence, communications, presentations, training materials and other documents
- Supervise the facilitation of the MAC float schedule and training
- Develop and maintain strong and favorable internal and external relationships, partnerships with
- CommUnityCare Collaborative and co-workers including clinical managers, clinical support staff, providers, business office staff and other managers
- Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families and our community
- Responsible for overseeing housekeeping are meeting cleaning expectations, policies and procedures
- Responsible for conducting new hire orientation for security and housekeeping employees
- Responsible for securing all sites had adequate staffing housekeeping and security
- Coordinate staffing schedule for Saturday clinics as well COVID clinics
- Worked with facilities for all clinic and administration sites to secure all sites were properly operating and presentable.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
MEDICAL ADMINISTRATIVE CLERK SENIOR
CommUnityCare North Central
10.2017 - 02.2020
- Greet and assist patients in courteous and professional manner.
- Answer telephone and provide information as necessary or direct call as needed.
- Schedule patient appointments accurately and efficiently utilizing computer system.
- Verify and ensure completeness of patient registration documentation.
- Verify patient insurance information using online resources.
- Verify and enter patient data into EHR/EPM (NEXTGEN)
- Assist patients with setting up payment plans if needed.
- Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
- Assist in overseeing 18 Medical Admitting Clerks and new hires in training.
- Collect payments from patients, post amounts, and balance drawers for end of day deposit.
- Responsible for opening front office and all duties associated with this function.
- Responsible for end of day processing and documentation, including deposit.
- Perform other duties as assigned.
- Assist in facilitation of monthly team meetings including lunches.
- Greet and assist vendors/coordinate vendors.
- Train Medical Administrative clerk new hires
- Ensure and secure IT equipment for new onboarding providers including set up of their offices.
- IT equipment management, troubleshooting and reconciliation.
- Clinical operations, financial and facilities
- Process orders for the clinic
- Manage receipt of deliveries from and to
- Coordinate facility calendar w/internal and external partners
- Maintain finance for clerical operations
- Assist management
- Assist in implementing organizational policies
- Manage clinic inventory using LEAN 6 sigma principles
- Managed site grounds are up to date and presentable.
- Entered data into system and updated customer contacts with information to keep records current.
MEDICAL ADMINISTRATIVE CLERK
CommUnityCare North Central
05.2014 - 10.2017
- Greet and assist patients in a courteous and professional manner
- Answer the telephone and provide information as necessary or direct call as needed
- Schedule patient appointments accurately and efficiently utilizing the computer system
- Verify and ensure completeness of patient registration documentation
- Verify patient insurance information using online resources
- Verify and enter patient data into EHR/EPM
- Assist patients with setting up payment plans if needed
- Notify appropriate personnel of emergencies, messages, patient arrivals, etc
- Collect payments from patients, post amounts, and balance drawer for end of day deposit
- Responsible for opening the front office and all duties associated with this function
- Department experience in After hours clinic, Women's Health, Internal Medicine, Family
- Medicine
- Pediatrics and Specialty Clinic
- Assist with scheduling referrals for Women's Health Clinic and Specialty
- Clinic using LeadingReach and working hand in hand with Referrals Dept
- Specialty Clinic; DSRIP Referrals for Gastroenterology, Cardiology, Dermatology, HEP C and Pulmonology
- Clinic.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
GED -
AUSTIN LEARNING ACADEMY
Austin, TX12.2011
Skills
- Contract Administration
- Workflow Processes
- Vendor Procurement
- Time Sheet Processing
- Computer & Electronics: Phone Service: Filing: Fax: Data Entry, Xerox Printer/Scanner
- Document Scanning/Filing
- Multitasker: Efficient: Organized : Problem solving
- Microsoft Office, Adobe Pro, Right Fax and Internet, Excel, Power Point
- Leading Reach, Survey Monkey, Vital Interactions, Ring Central, Facility Dude, ICIMS
- NextGen EPM/EHR, EPIC System
- Staff Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Operations Coordinator
COMMUNITYCARE HEALTH CENTERS
03.2020 - 09.2021
MEDICAL ADMINISTRATIVE CLERK SENIOR
CommUnityCare North Central
10.2017 - 02.2020
MEDICAL ADMINISTRATIVE CLERK
CommUnityCare North Central
05.2014 - 10.2017
GED -
AUSTIN LEARNING ACADEMY
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