Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Castro

San Antonio,TX

Summary

Positive, compassionate, and dedicated individual with solid foundation in patient care practices and medical knowledge. Proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. Committed to making meaningful impact on patient health and well-being.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
08.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.

Shadowing Student

Clinical Rotations
07.2023 - 12.2024
  • Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
  • Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
  • Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
  • Applied evidence-based practices when providing nursing care to ensure that interventions were grounded in current research and best practice guidelines.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Reviewed charts, doctor notes and test results to gather information on patients.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Worked alongside experienced nursing professionals to learn new procedures.

Medical Assistant Trainee

Family Health of South Texas
01.2019 - 12.2022
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained client medical history, medication information, symptoms, and allergies.

Medical Scribe

Family Health of South Texas
07.2018 - 12.2019
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
  • Assisted in the optimization of workflow within the medical facility through prompt and precise medical transcription services.
  • Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.

Education

Bachelor of Science - Nursing

Galen College of Nursing
San Antonio, TX
12.2024

Bachelor of Arts - Medical Humanities

The University of Texas At San Antonio
San Antonio, TX
07.2018

Associate of Science - Biology

Northwest Vista College
San Antonio, TX
07.2016

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Patient confidentiality
  • Drug safety
  • Interpreting orders
  • Task Prioritization
  • Infection control standards
  • Health Promotion
  • Medical chart management
  • Documentation

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Basic Life Support Certification (BLS)

Timeline

Shadowing Student

Clinical Rotations
07.2023 - 12.2024

Medical Assistant Trainee

Family Health of South Texas
01.2019 - 12.2022

Medical Scribe

Family Health of South Texas
07.2018 - 12.2019

Pharmacy Technician

CVS Pharmacy
08.2015 - Current

Bachelor of Science - Nursing

Galen College of Nursing

Bachelor of Arts - Medical Humanities

The University of Texas At San Antonio

Associate of Science - Biology

Northwest Vista College
Crystal Castro